New I phone contest username disappeared/changed

jdvickeryjdvickery Member Posts: 1
in Suggestions and Requests
Hi

I have changed i phones recently and was told my game center would recover my progress, username etc. But this isn't the case and had to start again. Is there a way that Kabam came recover my progress through my username?

any help would be great

Comments

  • AppleisgodAppleisgod Member Posts: 1,420 ★★★★
    Did you not connect your account to iTunes or kabam account
  • SolswerdSolswerd Member Posts: 1,879 ★★★★
    Go into in-game settings and click Support to open a service ticket. Hopefully they will be able to help you.
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    jdvickery wrote: »
    Hi

    I have changed i phones recently and was told my game center would recover my progress, username etc. But this isn't the case and had to start again. Is there a way that Kabam came recover my progress through my username?

    any help would be great

    Hello,

    Our Support Team will work with you to recover the account. Please make sure that you provide as much of the following information as possible to verify your account:

    1. Last 2 Purchases (Amount of real-world currency spent, if applicable and approximate within 1 day) i.e Google or iTunes purchases
    2. Last Login Date (approximate within 60 Days)
    3. Your account's name as it is displayed in-game
    4. Email linked to your account (this can be your GameCenter ID, Google Play ID, or your Kabam ID)
    5. Account Creation Date (approximate within 60 Days)
    **If you are having trouble remembering when you created your account, check the dates of some of your earliest achievements in your Google Play or Game Center accounts.
    6. Device and Device OS you were/are playing on
    7. Account Level, a few of your most powerful characters, and Alliance name (if you are part of one)
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