Won't let me transfer saved data

So I love this game but I seem to have hit a fault where it won't let me transfer my game from my samsung to my IPhone, I do have a kabam account. It says on my samsung that I have an account, and its connected to my email I use, but when I sign in it just puts me in another account on another email.
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Hi!
Here's a guide that may help you with transferring your account between devices. You will want to log in with your Kabam account on the new device using those instructions. If you need any extra help with your account, please reach out to our Support team for assistance.