Contest maintenance durring gold member arena
David_Messick84
Member Posts: 2
The maintenance that took place durring the gold member arena cost me valuable playing time durring my avalible time to play. Any1 else have this problem?
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It isn't a matter of not understanding. It's a matter of knowing that this was an unfortunate situation for everyone. The game being down for everyone at the same time is true, unfortunately for some, it was at more inconvenient times. We understand that and apologize greatly for it.
People who were asleep for a majority of the game being down were not as effected as those for whom it was a normal playing time. You work for Kabam, you should realize the game is in fact global. the game went down around 5:30 pm pst, that's 12:30 am Greenwitch mean time. People normally play at 5:30 after work, whereas most people in england would be close to sleep if not already asleep.
See the discrepancy?
Sorry but I don't follow your logic. Because the game was off for many doesn't meant people didn't get hurt for that. It was a Friday night, off time, I was going to do my initial push for the arena, to hit the 40m, refreshing my top 5* with boosts, and game was down. I couldn't make additional time over the other days to compensate for that time loss (I was gonna put 15M at the time game was down) and end up giving up on the arena because of that.
So the "excuse" that the game was down for everyone doesn't mean that hurts everyone the same way.
Anyways I didn't expected anything different from KABAM.
9 hours downtime hurts people when it’s their grindtime. I ended up with this using 0 units but could have had 40 mil. Hope this is enough
This response right here is the exact reason you guys received the backlash you did the other night when the servers were down.. Although your statement is true, it’s your smart way of trying to put someone in their place.. it’s dreadful customer relations and quite honestly, uncalled for.
Really? Cut off is gonna be way over 100 million I think.
This is a perfect example of the type of communication Kabam needs to improve upon.
To merely say the game was down for everyone and leave it at that ignores the fundamental issue, the arena going down at the exact same time affects people differently. The fact that this was for an arena where a lot of people used a lot of units to gain entry only compounds the problems here.
And then for a Kabam representative stating initially that everyone was affected bc nobody could get in is just the kind of response that draws people’s resentment.
Don’t you think these two statements kinda contradict each other? My interpretation of a maintenance “affecting someone” is where it forces them to either stop playing the game, or that they cannot start playing the game. My interpretation of “inconvenient times for maintenance” is when you want to play the game.
This would mean that a convenient time for maintenance is when you’re asleep, because this happened to some people it means that the maintenance did NOT affect some people.
By logical extension, it would mean that someone who was grinding Goldpool arena during maintenance would be at a disadvantage to someone who was sleeping during it.
It doesn’t appear to me that anyone is being attacked. Pointing out inconsistencies and demeanor isn’t an attack. It’s just stating the obvious.
I wasn’t attacking Vydious and if it came across that way then I really do apologise. I was just questioning him/her because I disagree with what they’ve said regarding how it affects people.