this device is not officially supported

DiscoDecksDiscoDecks Member Posts: 24
in Bugs and Known Issues
Cubot note S
android 6.0

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Problem only started this morning!
Game not showing damage numbers ..pi and * in fights buffs and debuffs not written just the symbols and strange colours

Comments

  • AppleisgodAppleisgod Member Posts: 1,420 ★★★★
    You have been kabamed
  • DiscoDecksDiscoDecks Member Posts: 24
    Not me 1 of my alliance members lol posting on his behalf
  • AppleisgodAppleisgod Member Posts: 1,420 ★★★★
    edited June 2017
    Well tell him that he's benn kabamed haha
  • ThawnimThawnim Member Posts: 1,461 ★★★★
    It usually happens with upgrades. I used to use a 2nd generation iPad until it also became outdated. Kabam's game is designed and built for whatever the current operating system is. So, for my iPad because it was a 2nd generation it could only upgrade to software version iOS 9. Once Kabam stopped supporting that and started supporting the game only for iOS 10 I started seeing the same message. Tell your friend he probably needs to look at investing in a newer device. I'm not sure what the latest version of android software out there is but my guess is he needs a device that runs something newer than version 6.
  • HatshipuhHatshipuh Member Posts: 146 ★
    edited July 2017
    Thawnim wrote: »
    It usually happens with upgrades. I used to use a 2nd generation iPad until it also became outdated. Kabam's game is designed and built for whatever the current operating system is. So, for my iPad because it was a 2nd generation it could only upgrade to software version iOS 9. Once Kabam stopped supporting that and started supporting the game only for iOS 10 I started seeing the same message. Tell your friend he probably needs to look at investing in a newer device. I'm not sure what the latest version of android software out there is but my guess is he needs a device that runs something newer than version 6.

    I highly doubt Kabam has stopped supporting Android 6.0 as that's running on over 30% of all Android devices and is the most common Android version atm...
  • costy_the_tastycosty_the_tasty Member Posts: 34 ★
    Im the guy with that Cubot note s message. Anyone from kabam around here to give me an answer?
  • DiscoDecksDiscoDecks Member Posts: 24
    Been up 3days now and no admin comment
  • JimpanthaJimpantha Member Posts: 2
    I have the same issue but my cubot note s version is 5.1 ..don´t know why you have the same probleme
  • costy_the_tastycosty_the_tasty Member Posts: 34 ★
    Should i send some money for someone to read/answer my post...lol?
  • BadroseBadrose Member Posts: 779 ★★★
    The game is still running on 4.2 so android version is not the problem.
  • costy_the_tastycosty_the_tasty Member Posts: 34 ★
    So why my game wiew changed for no reason??
  • Dean9300450Dean9300450 Member Posts: 85 ★
    I ve got android 5.1 running lollipop
  • Dean9300450Dean9300450 Member Posts: 85 ★
    Working fine
  • costy_the_tastycosty_the_tasty Member Posts: 34 ★
    Mine worked fine too untill that morning when i got that message. Now i have same message every time j open the game and the entire game graphics is trash
  • TenebrousTenebrificTenebrousTenebrific Administrator, Moderator Posts: 461
    There are articles in our Support FAQs regarding unsupported devices. You can find this by tapping the gear in-game, then tap Support, and from here use the search function. If you have additional questions, you can contact our Support Team from within the article.

    On a computer, you can find the article mentioned by clicking here.
This discussion has been closed.