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Popped a 3* shard crystal and got a 2* champ?

Justed popped a 3* shard crystal and got a 2* champ. What gives?
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Hi!
Since we can't look at your account on the forums in order to see what happened, you'll need to contact Support for help with this question. You can reach them by going to the gear icon in game and clicking "Support" under the Account header.