Have you forgotten about us, Kabam?

It has been many weeks now that we have dealt with many in game issues - we had the phone overheating issue which lingered for about a month where irreparable damage was done to people’s phones, not to mention that the game is constantly crashing and down for maintenance lately...and for those patient enough to stick around, where is the compensation? Have you completely forgotten about customer service and making it right by us, your consumer base? I can tell you as an officer of a top tier alliance, many of my guys are completely fed up and are on the verge of leaving the game altogether. I hope you guys muster up a suitable compensation package and/or are willing to offer reimbursement for damage done to phones. We haven’t forgotten, Kabam...even though it seems that you have.

Regards,
Dave Schembari

Comments

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LastEmperor

Keep waiting dude - they’ll probably give you 1k 5* shards, some lvl 3 pots and an energy refill b/c thats what it takes to be the strongest summoner out there. Company is a joke.

Enigma50

I have recently bought a PS4 console for the price of a t2a.
I don't know what makes Kabam arrogant enough to ignore its customers.

UlysseOdysseus75

An offer at 100€ for a T2 alpha then a free one in august calendar : Omegalul Kabam

Nihung

Ares_GODofWAR wrote: »

It has been many weeks now that we have dealt with many in game issues - we had the phone overheating issue which lingered for about a month where irreparable damage was done to people’s phones, not to mention that the game is constantly crashing and down for maintenance lately...and for those patient enough to stick around, where is the compensation? Have you completely forgotten about customer service and making it right by us, your consumer base? I can tell you as an officer of a top tier alliance, many of my guys are completely fed up and are on the verge of leaving the game altogether. I hope you guys muster up a suitable compensation package and/or are willing to offer reimbursement for damage done to phones. We haven’t forgotten, Kabam...even though it seems that you have.

Regards,
Dave Schembari

@Ares_GODofWAR well said.

I'm seriously thinking of quitting. There's hundreds of better games that don't crash out there. I don't think people at Kabaam like @Kabam Miike realise, the trickle of people leaving the game could become a max exodus, thus killing MCOC.

Kabam Lyra

Hi all,

No, we have certainly not forgotten about you.

We know the recent downtimes are frustrating and apologize for that. Compensation for recent issues is still something we are determining and when we have any details to share, we'll be sure to do that in one of the announcement threads. Thanks for your patience!