Participating in 2 Wars Simultaneously

QuikPikQuikPik Posts: 445 ★★★
edited August 2018 in General Discussion
We start our match making process around 4PM EST and find a match almost immediately.

4:30PM - here is where our problem starts. Some players were in the middle of placing defenders when they get disconnected. When the game comes back up their defenders are neither placed nor in their queue. They get a message that they have already placed defenders. Tickets were opened.

5:10PM - servers go down again. Why...because once is just not enough. Some people may have been placing during this time but I'm not sure.

up to 8:50PM - more people place defenders

8:52PM - our war is reset as we get a message that our war has ended in a tie.

8:54PM - we start match making again as we assume Support has reset our war in order to fix the phantom defender problem. Now our war schedule is thrown off by 5 hours but we'll deal with it if we can get a full strength war. Again we find a match almost immediately. Some alliance members start reporting that they cannot place defenders because they are already in a war. The people who were actually able to place in the first war are still locked in to that war. More tickets are opened.

Thursday

Around 12PM - we get another message that our war has ended in a tie. We figure support reset our war again. At this point, we don't want to chance starting another war. We are past the point of participating in 3 legitimate wars anyway and will rely on Support to resolve our issues.

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7PM - we get a notification that war attack phase has started. How this happened I have no idea as our original war match was found around 4PM on the prior day. Some of us join attack and we'll do the best we can even though it's a guaranteed loss (we have only a handful of defenders placed due to the bug from the previous day).

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9PM - we get another notification that war attack phase has started but this time with a different alliance. Now we are scratching our heads.

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Our war rating is exactly the same in both screen shots, we really are in 2 wars. Now that the second war has started none of us can join attack in the second war as we are all locked in to war #1. This is the error message we get trying to join war #2.

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Responses from Support:

1. Start match making earlier to ensure you find a match in a timely manner. Ummmmm yeah, we started match making 2 hours after it was open. We are in tier 5 and play 3 BGs, it doesn't take long to find a match. In fact, we are GODS are match making since we found 2 opponents !
2. They don't see a problem as we are participating in a war, wrong we are in 2 half baked wars with some defenders in one and other defenders in second. We are also unable to attack after second war has started.

Concerns:

We will get almost no points from the first war as we only had 2 hours to move before getting kicked out when the second war started. This will certainly mean we will drop down a tier through no fault of ours.

@Kabam Miike @Kabam Lyra @Kabam Vydious @Kabam Zibiit you need to make us whole because your server crash caused this problem. A fair solution would be to give us the points from the average of our last 3 wars. Give us the rewards from a loss, we are more concerned about season points.

Comments

  • Nggy85Nggy85 Posts: 26
    This is a bug clear as day Kabam need to sort this for the integrity of the game
  • Its gonna affect the alli in the season rankings negatively, because its automatically two losses in a row. Kabam need to intervene
  • QuikPikQuikPik Posts: 445 ★★★
    Yes, we provided very detailed information in our support tickets. The mantra has been it's not us, it's you.
  • Jh_DezJh_Dez Posts: 1,242 ★★★
    edited August 2018
    QuikPik wrote: »
    Yes, we provided very detailed information in our support tickets. The mantra has been it's not us, it's you.

    Its clearly an error from the game
    Definitely not from the players
    😕
    This error will end up causing a wrongful demotion in tier
    Hope they fix it early
  • @Kabam Miike @Kabam Vydious @Kabam Lyra @Kabam Zibiit Any feedback on how to resolve this? Players should not be penalized for server crashes.
  • Haji_SaabHaji_Saab Posts: 5,123 ★★★★★
    This happened to us like a year ago ... the mods got involved to free our champs ..
  • Nggy85Nggy85 Posts: 26
    Haji_Saab wrote: »
    This happened to us like a year ago ... the mods got involved to free our champs ..

    I know there we no seasons back then... but did you get any sort of compensation for loss rewards?
  • @Kabam Miike @Kabam Lyra @Kabam Vydious @Kabam Zibiit
    Any news or at least a sign of acknowledgement? We know that the forums are not the ideal way of handling this but tech support has failed us and people are kinda worried atm.
  • Midknight007Midknight007 Posts: 717 ★★★
    I really wish they would address the issue. The Support Team is under the impression it is device related. I restarted my device and the app, but the issue is the AW is messed up.
  • GrimmbananaGrimmbanana Posts: 711 ★★
    2 wars...jeez thats a war alright....
  • Midknight007Midknight007 Posts: 717 ★★★
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    First war ended 15 minutes ago... we couldn’t even collect much points because we still have 2 hours on the second, of which we couldn’t enter until 15minutes ago... smh

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  • Midknight007Midknight007 Posts: 717 ★★★
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    Woohoo!
  • QuikPikQuikPik Posts: 445 ★★★
    edited August 2018
    In our continuing saga, we have now lost 2 wars within a 2 hour time span. Still no word from Support today. Our war ranking is dropping quickly from the ridiculously low points we received from the 2 wars we could not participate in.

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  • RenisisRenisis Posts: 25
    Nothing huh...
  • LrrrrLrrrr Posts: 234 ★★
    That sucks, you’d think @Kabam Lyra would make something like this a top priority. Hope they get u guys fixed fairly but wouldn’t hold my breathe if I were you.
  • Panchulon21Panchulon21 Posts: 1,913 ★★★★
    Good luck with this, sorry you guys have to go through it. @QuikPik
  • Captain_KandiceCaptain_Kandice Posts: 219 ★★
    OP, have you tried sending the mods a PM? It’s Saturday so most of them probably aren’t working but if they are ignoring this post, maybe a direct message to them might get you a response? 🤷‍♀️
  • Hey there @QuikPik, feel free to check your inbox when you have the time.
This discussion has been closed.