Support Ticket Not Working

albanyaussiealbanyaussie Member Posts: 80 ★
in Bugs and Known Issues
I tried submitting a support ticket but have heard nothing. Can I get a phone number to reach them? I can't find anything online. Thank you!

Comments

  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    Hi,

    We don't have a phone number for support. How did you attempt to contact support? The only ways to reach them is through the in-game Support link on the settings page and through the form at this link. Sending a direct email, for example, will not work.

    When you have submitted a request successfully, you'll get an automatic email response with a ticket number. Then you'll know that the request was received and you can keep an eye out for a response.
  • AKTEKAKTEK Member Posts: 316 ★★
    Kabam Lyra wrote: »
    Hi,

    We don't have a phone number for support. How did you attempt to contact support? The only ways to reach them is through the in-game Support link on the settings page and through the form at this link. Sending a direct email, for example, will not work.

    When you have submitted a request successfully, you'll get an automatic email response with a ticket number. Then you'll know that the request was received and you can keep an eye out for a response.

    I am annoyed by copy paste replies that support gave.
  • albanyaussiealbanyaussie Member Posts: 80 ★
    @Kabam Lyra I need to speak with someone in the support department. I attempted using the link you provided and never received a confirmation email.
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