Scrap Dealer rewards missing still

Still missing arena payout from Scrap Dealer on Aug 30, 2018. I scored over 4mil pts and want my shards please. I keep getting useless answers and no help from support.
My in game name is _The•Shadow_
@Kabam Vydious @Kabam Lyra @Kabam Wolf
Please help

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Kabam Lyra

Hello,

We cannot assist with account-related issues such as this on the forums. You will need to please continue to work with support directly to investigate this issue.

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