Phones still getting hot

BirdReynoldsBirdReynolds Member Posts: 527 ★★★
in Bugs and Known Issues
Why is this still an issue, why haven’t you guys fixed it yet? I just ran 8 rounds of arenas with no other apps in the background, and my iPhone 8 got so hot I had to close the game and come here. I’ve submitted support tickets and been told “it is completely resolved and an issue with iOS”, which is entirely false. I’ve submitted support tickets with Apple, and was told they’d look into it with you, and they were quite delighted to know that your support rep blamed iOS. Yet still here we are months later and your game is still turning my phone into a miniature sun, and it seems to be largely ignored. What’s the status here? Feedback!

Comments

  • GamerGamer Member Posts: 11,174 ★★★★★
    Im have no problems atm only if im have it plukket in
  • RogueKing13RogueKing13 Member Posts: 188 ★
    Never had any over heating issues with my iPhone 8+. It's not as simple as saying it's either Kabam or Apple's issue. You can say you didn't have any apps running in the background, but you always do. Your email account is a push set up right? I am sure other apps are too. Your cellular radio is always on...

    Anyway, I hope your issue gets resolved soon.
  • Kabam VydiousKabam Vydious Member Posts: 3,598 ★★★★★
    Hey there!

    I'm really sorry for the troubles you're experiencing with your phone and our game. I definitely understand how frustrating this can be and would like to get more information on the matter that can help with our investigations for performance issues.

    If you can please head over to this iOS 20.0 Issues Thread and fill out the template it'd be super helpful to us. Thank you!
This discussion has been closed.