The game team has resolved this issue. Keys will be distributed via in-game messages and the quest timer will be extended.
More information and timeline here.
*This includes currently unclaimable keys as well*
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.

Champs changed during a dungeon run

I was running a dungeon last night with a r4 5* blade and 4* starky and meph. At the end of room one it through an error and closed the app. When I restarted my champs had changed to a r1 5* psylocke and r1 4* cable and sentry. Blade and my original team are now marked as having being used and can't be used again until the timer expires. I tried raising this to support but got a precanned response about clearing the cache with wait times that would have made the room expire any way. Anyone come across this?
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