Guys I understand that these things happen, fine with the game going down for emergency maintenance.
But as always communication is key, would be great to get a message out from kabam to let us know the short term plan for:
1. Plan for current war 2. AQ unfinished day1 3. AQ day 2 plan (I.e. 30 mins timer, or 24 hour delay may be better) 4. Arena... luckily it’s not a new champ in the featured but still missed refresh on champs)
Can keep the game down for as long as it takes, I prefer that to it still being bugged just keep us informed.
Right now, we're focussed on what's happening right now. I can confirm that we're looking at implementing 30 Minute Timers for AQ for sure, but can't change the results of the first day of AQ or this AW. Those will probably require manual compensation, and we focus on that until after we've fixed the issue.
Honestly as it’s not just day 1 that’s messed up for a lot of alliances it’s now entire aq week as some couldn’t finish aq which messes up prestige for whole week....30 min timers not going to help alliances based in Asia and Europe now....why not just scrap the aq week and give out rewards based on last weeks ranks?
Guys I understand that these things happen, fine with the game going down for emergency maintenance.
But as always communication is key, would be great to get a message out from kabam to let us know the short term plan for:
1. Plan for current war 2. AQ unfinished day1 3. AQ day 2 plan (I.e. 30 mins timer, or 24 hour delay may be better) 4. Arena... luckily it’s not a new champ in the featured but still missed refresh on champs)
Can keep the game down for as long as it takes, I prefer that to it still being bugged just keep us informed.
Right now, we're focussed on what's happening right now. I can confirm that we're looking at implementing 30 Minute Timers for AQ for sure, but can't change the results of the first day of AQ or this AW. Those will probably require manual compensation, and we focus on that until after we've fixed the issue.
But if we open AQ unusual time for our alliance, will we have to keep opening AW at odd time?? It will be quite huge impact for us.
Even some alliances are going to lose out on an aw cause they wait till current aw over before enlisting.....enlisted period now over.....what kabam going to do about that? And before anyone says it yes I know have 2 days to enlist. Some have set ways of when they enlist. Not their fault
I get the feelings this is one of those All Hands bugs they have people working to fix that was mentioned in the UMCOC podcast. Seems it's difficult to replicate as it wasn't happening on my phone/tablet at all today.
What about items that expire during this unscheduled maintenance? I have 2 full energy refills that were close to expiring and will probably expire before this is back up. Was going to use them earlier, but couldn’t.
That would be ridiculous! As per Kabam standards, 30 minutes timers, free maps rest of week and possibly some energy, glory or rewards compensation is typical and sufficient. This issue affecting entire alliances and such compensation that would benefit summoners on a individual basis not mentioning that a 5* AG is far above standard compensation. This is an aggravating issue but expecting outrageous compensation is what keeps Kabam from wanting to give anything. If we were all asking for sufficient compensation, we’d likely fare much better
I get the feelings this is one of those All Hands bugs they have people working to fix that was mentioned in the UMCOC podcast. Seems it's difficult to replicate as it wasn't happening on my phone/tablet at all today.
Reproducing the Bug was really easy, but finding the cause has been the difficult part. We've been exploring a number of fixes right now, and hopefully, are getting close to a fix.
Can we get an estimated time of when the game might be back up? Understand you’re working hard on it guys and thanks for the updates you’ve been posting thus far.
Guys I understand that these things happen, fine with the game going down for emergency maintenance.
But as always communication is key, would be great to get a message out from kabam to let us know the short term plan for:
1. Plan for current war 2. AQ unfinished day1 3. AQ day 2 plan (I.e. 30 mins timer, or 24 hour delay may be better) 4. Arena... luckily it’s not a new champ in the featured but still missed refresh on champs)
Can keep the game down for as long as it takes, I prefer that to it still being bugged just keep us informed.
Right now, we're focussed on what's happening right now. I can confirm that we're looking at implementing 30 Minute Timers for AQ for sure, but can't change the results of the first day of AQ or this AW. Those will probably require manual compensation, and we focus on that until after we've fixed the issue.
But if we open AQ unusual time for our alliance, will we have to keep opening AW at odd time?? It will be quite huge impact for us.
The next aw is not a major issue as the could just do slightly shorter placement, this is a placement phase not a fighting phase
We’ve already received compensation in the form of free time. So go outside, see the sun, hug a loved one or call a friend. This is the best gift kabam has given us. I feel free and you should too. Thanks Kabam ILU.
I've been outside, the graphics are terrible, and the game play really lags
While I usually like to give him a hard time I’ll give @Kabam Miike that he has kept up communication this time. That is what we really want. Of course compensation for lost hours yes, but communication shows us you are working on it at least.
What was recently changed regarding recording the start and end of fights?
I'm assuming how the game counts a win or a loss of a match hasn't been changed.
Since this bug poppes up recently, where fights won don't get counted, and sometimes even counts it as a disconnect.
Possible problem #1) the map that usually updates after a fight/ node is taken down, didn't update because there was an error/errors in receiving a win/loss (some type of information didn't get received), so the game map reverts to the map situation before the fight.
Thank you for your patience. We are preparing to take the game out of Maintenance. We will start with Android users, before extending this to iOS users shortly.
Thank you all for your patience as we worked to solve this problem that resulted in an extended downtime. We will be discussing Compensation over the coming days, and will let you know when we have a plan.
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my dear wife. She thinks I should try candy crush, good lord
What about items that expire during this unscheduled maintenance? I have 2 full energy refills that were close to expiring and will probably expire before this is back up. Was going to use them earlier, but couldn’t.
That would be ridiculous! As per Kabam standards, 30 minutes timers, free maps rest of week and possibly some energy, glory or rewards compensation is typical and sufficient. This issue affecting entire alliances and such compensation that would benefit summoners on a individual basis not mentioning that a 5* AG is far above standard compensation. This is an aggravating issue but expecting outrageous compensation is what keeps Kabam from wanting to give anything. If we were all asking for sufficient compensation, we’d likely fare much better
But this is an All Hands on Deck situation.
To relief the pressure or solve the problem?
I'm assuming how the game counts a win or a loss of a match hasn't been changed.
Since this bug poppes up recently, where fights won don't get counted, and sometimes even counts it as a disconnect.
Possible problem #1) the map that usually updates after a fight/ node is taken down, didn't update because there was an error/errors in receiving a win/loss (some type of information didn't get received), so the game map reverts to the map situation before the fight.
Thank you for your patience. We are preparing to take the game out of Maintenance. We will start with Android users, before extending this to iOS users shortly.
Thank you all for your patience as we worked to solve this problem that resulted in an extended downtime. We will be discussing Compensation over the coming days, and will let you know when we have a plan.
Thank you again for your patience.