**WINTER OF WOE - BONUS OBJECTIVE POINT**
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.
There is currently an issue where some Alliances are are unable to find a match in Alliance Wars, or are receiving Byes without getting the benefits of the Win. We will be adjusting the Season Points of the Alliances that are affected within the coming weeks, and will be working to compensate them for their missed Per War rewards as well.

Additionally, we are working to address an issue where new Members of an Alliance are unable to place Defenders for the next War after joining. We are working to address this, but it will require a future update.

Feedback on the "compensation message"

UmbertoDelRioUmbertoDelRio Posts: 5,400 ★★★★★
Unless you guys really love doing damage control, you might want to be a little more careful on how you phrase your messages.

From the contents alone and from reading the announcement first I was immediately able to tell what that message is about, but from the way it was phrased I was immediately checking the forum to see some hilarious threads of people being outraged.

As I've said several times in the last days: a possibly huge amount of players does not check the forum.

Simply explaining what exactly this compensation was supposed to be for, you could have saved yourselves a lot of trouble.

I feel bad for the forum crew needing to clean up the mess of whoever was asked to write that message.

Tl:dr

Please improve your methods of conveying information, especially if the community is already on the edge. Makes you look really inconsiderate.

Comments

  • klobberintymeklobberintyme Posts: 1,403 ★★★
    Yep.
  • Primetime_769Primetime_769 Posts: 118
    Please tell me that wasn’t the compensation. I’m not even claiming that ****.
  • RogerRabsRogerRabs Posts: 548 ★★★★
    They shouldn't have used the word compensation at all. This is just them returning any items that expired on the day of the outage.

  • Savio444Savio444 Posts: 1,781 ★★★★
    edited November 2019
    I’m still confused since the 5th villain special objective is not claimable but it didn’t go to the stash, so it didn’t expire but I still can’t claim it.
    Never mind got it
  • Unless you guys really love doing damage control, you might want to be a little more careful on how you phrase your messages.

    From the contents alone and from reading the announcement first I was immediately able to tell what that message is about, but from the way it was phrased I was immediately checking the forum to see some hilarious threads of people being outraged.

    Actually, I had to read it twice, and anything I have to read twice is too confusing to be sending out to general audiences.

    Clarity of communication is a perennial problem, and it is both trivial to fix, and apparently almost impossible to fix.
  • dot_dittodot_ditto Posts: 1,442 ★★★★
    if they had renamed the title from "Prize Compensation" to "Unclaimed Prizes" ...

    it would have solved a lot of issues I think :) hehe
  • The_OneThe_One Posts: 2,936 ★★★★
    I haven't even had this message
  • Hey there, we appreciate the feedback here and will pass it along to the rest of the team.
This discussion has been closed.