Feedback on the "compensation message"

UmbertoDelRioUmbertoDelRio Member Posts: 5,400 ★★★★★
in General Discussion
Unless you guys really love doing damage control, you might want to be a little more careful on how you phrase your messages.

From the contents alone and from reading the announcement first I was immediately able to tell what that message is about, but from the way it was phrased I was immediately checking the forum to see some hilarious threads of people being outraged.

As I've said several times in the last days: a possibly huge amount of players does not check the forum.

Simply explaining what exactly this compensation was supposed to be for, you could have saved yourselves a lot of trouble.

I feel bad for the forum crew needing to clean up the mess of whoever was asked to write that message.

Tl:dr

Please improve your methods of conveying information, especially if the community is already on the edge. Makes you look really inconsiderate.

Comments

  • klobberintymeklobberintyme Member Posts: 1,674 ★★★★
    Yep.
  • Primetime_769Primetime_769 Member Posts: 118 ★
    Please tell me that wasn’t the compensation. I’m not even claiming that ****.
  • RogerRabsRogerRabs Member Posts: 548 ★★★★
    They shouldn't have used the word compensation at all. This is just them returning any items that expired on the day of the outage.

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  • Savio444Savio444 Member Posts: 1,781 ★★★★
    edited November 2019
    I’m still confused since the 5th villain special objective is not claimable but it didn’t go to the stash, so it didn’t expire but I still can’t claim it.
    Never mind got it
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  • DNA3000DNA3000 Member, Guardian Posts: 20,281 Guardian
    UmbertoDelRio said:

    Unless you guys really love doing damage control, you might want to be a little more careful on how you phrase your messages.

    From the contents alone and from reading the announcement first I was immediately able to tell what that message is about, but from the way it was phrased I was immediately checking the forum to see some hilarious threads of people being outraged.

    Actually, I had to read it twice, and anything I have to read twice is too confusing to be sending out to general audiences.

    Clarity of communication is a perennial problem, and it is both trivial to fix, and apparently almost impossible to fix.
  • dot_dittodot_ditto Member Posts: 1,442 ★★★★
    if they had renamed the title from "Prize Compensation" to "Unclaimed Prizes" ...

    it would have solved a lot of issues I think :) hehe
  • The_OneThe_One Member Posts: 2,936 ★★★★
    I haven't even had this message
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  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey there, we appreciate the feedback here and will pass it along to the rest of the team.
This discussion has been closed.