Verification Screens On Item Purchases

ScondoScondo Member Posts: 4 ★
edited August 2017 in Suggestions and Requests
How can you justify an are you sure button for dismissing a pop up crystal offer but not for purchasing a 400 unit 3* crystal? Obviously you have the capability. I saved for weeks to get those units and gone in the blink of an eye with no way to cancel it. 400 units. 400. 3* crystal. For real?


**admin edit on thread title for clarity**
Post edited by [Deleted User] on

Comments

  • DarkestDestroyerDarkestDestroyer Member Posts: 2,887 ★★★★★
    I agree, yes you need to be more careful... but to have it for refusing and not buying is ridiculous and purely for money making/temping in the customer.

    There is no justification for it.

  • Kabam VydiousKabam Vydious Member Posts: 3,598 ★★★★★
    Hello there!

    I'm sorry that you ran into this, I definitely understand the frustration behind it. We certainly don't mean for that to happen. I'll pass the request of a second screen pop-up to our team.

    In the meantime, you can contact support about the accidental purchase. As long as you haven't used the crystal or any item from the bundle it could have been part of, we can refund the Units to your account. Contact them by clicking the gear icon in the upper left corner of the main menu screen in the app. From there, select "Support" and it will take you to our ticketing system. After that, someone will respond to you as soon as possible to get this resolved.

    Again, I'm terribly sorry it happened!
  • ScondoScondo Member Posts: 4 ★
    Too late I opened it thinking I would never get a refund.
  • Xthea9Xthea9 Member Posts: 829 ★★
    https://forums.playcontestofchampions.com/en/discussion/17432/offers-of-3-crystal-for-400-units-when-u-open-phc-crystal-should-have-one-more-check#latest

    I did the same mistake
  • Awesomeness44Awesomeness44 Member Posts: 139
    @Scondo sorry
  • Thebgj01Thebgj01 Member Posts: 269 ★
    If enough people complain, they'll change it. They added the second screen to the Cat arenas (they got tired of refunding thousands of people the 10k it costs to get in).
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