Units disappeared

L79GL79G Member Posts: 43 ★
in Bugs and Known Issues
Anyone else has “lost” units during the last hours? I have lost 500plus units during the night and I will (100%) not get them back...

Comments

  • Lvernon15Lvernon15 Member Posts: 11,598 ★★★★★
    Nope
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    If you believe Units are missing from your account, our Support Team will be the best equipped to look into things for you. You can reach them from the game's home screen by clicking the gear-shaped icon in the top-left corner of the screen and then scrolling down to the button labeled "Support".
  • L79GL79G Member Posts: 43 ★
    edited March 2020
    @Kabam Zibiit
    I have done this, but I receive only “copy paste” answers from your side and this is not what I have expected.
    I don’t remember the original name of my account when I have created it and I don’t have any record of any type.
    Instead to ask something else, and allow me to demonstrate that I’m the owner, you are answering always the same sentence and this is not helping.

    I’m really disappointed (disappointed is not my real state, but is better than to write what I really think)!
    Kabam Zibiit said:

    If you believe Units are missing from your account, our Support Team will be the best equipped to look into things for you. You can reach them from the game's home screen by clicking the gear-shaped icon in the top-left corner of the screen and then scrolling down to the button labeled "Support".

  • L79GL79G Member Posts: 43 ★
    @Kabam Miike
    @Kabam Zibiit

    Since no one is answering at my emails, I will post this here too.

    I have read now again the T&C and I don’t see written nowhere that we are supposed to keep track of the “original player name of your account”. Moreover this can be impossible / difficult to remember and there is no way to trace it back.
  • Blubfish_666Blubfish_666 Member Posts: 237 ★
    I don't understand how you have absolutely no idea of the original account name unless you bought the account
  • FalongFalong Member Posts: 125 ★
    so someone have ur log in :) 500u its nothing some lost 9k units in the past
  • L79GL79G Member Posts: 43 ★
    @Blubfish_666
    The account is mine since the first day and I have changed 3 or 4 times name (2 times with Kabam support)
    I don’t remember if the original name had a “-“ or a “_” and and there is no way to find out.

    I can produce a report of each euro that was spent on my account and the location of my account throughout the entire life of the account.

    So now you get the point?

    Blubfish_666 said:

    I don't understand how you have absolutely no idea of the original account name unless you bought the account

  • L79GL79G Member Posts: 43 ★
    @Falong

    Is not possible that someone has my login, I don’t share it and moreover I change password each month.
    Falong said:

    so someone have ur log in :) 500u its nothing some lost 9k units in the past

  • Dragonplumber_1Dragonplumber_1 Member Posts: 18 ★
    I recently lost 3,000 units from this glitch myself.
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