**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Kabam stole my five star venom! [Not A Bug]
spider_munn
Posts: 3
I unknowingly used an "exploit" to gain rewards I wasn't entitled to, which I assume were a handful of five star crystal shards. I used them to purchase my first five star champion, then noticed a message saying things were going to be removed from my account. Instead of removing how ever many shards they thought was fair, they took my champion, along with all the other shards I'd spent on him that I earned genuinely from the beginning of the game, not to mention all the gold and catalysts I'd used levelling him over the past week and a half.
This is ridiculous, I've contacted the support team 4 times and keep getting back the same generic robot reply. I want to be reimbursed for being screwed around.
This is ridiculous, I've contacted the support team 4 times and keep getting back the same generic robot reply. I want to be reimbursed for being screwed around.
Post edited by Kabam Wolf on
10
This discussion has been closed.
Comments
What I mean is people should look at the rewards of the game to make sure they're getting the right ones.
Sorry but you screwed yourself around mate, not the other way around. Consider yourself lucky Kabam didn't give you a temporary ban for your exploits, whether they were done unknowingly or not.
Kabam didn't steal anything from you; it's more likely the other way around.
I'm doing Act 5 slowly. My alliance plays for fun, we try and win wars and do as much as we cab in the AQ. Some of us have rank 5 4* and aren't even trying.
The point is, enjoy the game where you are in the moment. There's no need to rush.
Relax ...be glad they did not perm ban you...
"We have identified which accounts took advantage of this exploit, and how many times they took advantage of it"
However, Kabam doesn't have a way to establish who did it on purpose and who didn't. Putting in tickets to support is probably all you can do unless they have a help line you can call. Even then you need to be able to prove you weren't abusing the exploit.
So, yeah that sucks. Thankfully I'd already run the quest long before this exploit occurred and finished it. Not sure how they are going to handle all these people who were just running the quests normally.
How many times did you do the same pathway?
So while the glitch was on, you decided to run every path on heroic and master? That's a bit of a coincidence seeing as you said you didn't know the glitch was running!!
I smell BS
Its been over for a while now, but they haven't ranked any of my champs down yet. I've tried to contact Kabam (only after my ban was up) and ask how much I took, and when the glitch had started, and who will be ranked down and can I get a pro-rated refund for the daily cards I couldn't collect.
The only thing Kabam every responds with (3 responses now, last was on Sept. 3 @ 3:22pm) how it was unfair, some will get a full, some will get temporary, blah blah blah. The last part though is what gets me every time: Please note, Support will not overturn the suspension of this account. Bravo for at least changing up the response a little bit for those who are already off the ban...
I played the monthly event quest when it first came out and the solo challenge was about completing it. I came in 1st place on August 5 for the solo challenge (I got pics). I played them again when the next solo challenge was about completing them, but this time I only did it to get the last goal. If the solo event came out a 3rd time, I can't remember if I played it again, but I was grinding every solo challenge I could because I wanted those 4* sig stones.
I even contacted several of the moderators in private messages as well. None have gotten back to me. I just wanted to know some things.
I checked out the BBB website to see if they could help force a human response out of Kabam. WOW!!! The BBB gave them an A+! Kabam has 496 customer complaints registered with BBB. Each complaint filed makes Kabam answer initially and the customer is allowed a follow up question. Wouldn't you know it, Kabam issued generic auto-responses for this too. Then the BBB would say, this complaint has been resolved!!!
I have 3 5* champs, none are higher than level 2. Take 'em, Kabam, they're mid-tier champs. I'm not spending another penny. All you people that called the OP a thief, be careful out there. Even if you don't spend money (you're welcome by the way, spenders make freemiums continue) you'll be upset when your roster is affected.
Players don't have a single protection.
Would you happen to know the actual criteria/guidlines that were set in place by Kabam to determine what level of play or actions flagged a player to have taken advantage of "an exploit". And if you'd be so kind as to to enlighten me of when is considered a good or bad time to run quests and in what quantity for it not to smell like BS to trained observers? And lastly, what would be the technical definition of "taking advantage of an exploit" and "gained excess due to an unknown and unannounced error"?
Were you spying on me when I was playing?? LOL
There are multiple 22 hour solo events. Was it the Event Quest Completion one?
I think the actual glitch was that even though you already completed the first path of any map/course/idk what you call it- and collected the initial rewards - every time you completed another path on the same map/course/idk what you call it, you got rewarded with the initial stuff again. Normally you get a lot less for doing it a second time, etc.
Or maybe it was even though you got the reward for 100% completing a section, every time you ran a path on a 100% completed section you got the reward given for when you 100% complete the section. (I'm sure there was a better way to write that).
Ran each path once. In the past Kabam has had reduced energy sales for units so I was waiting to see if they had one for a shot at legends run. About halfway through the event period there was no sale so I started and never repeated a single path. As can be seen in Kabams message they had the tools to determine I didnt cheat or exploit thier mistake. This bug is from something Kabam went in and changed but they penalized the honest players items anyway. They did a ban on the explioters for those who try to throw everyone in the same pool.
Im not spending money on the game anymore unless this is corrected and if it never is fixed then Im fine never spending money on the game again so. Kabam loses revenue from more players with these lazy decisions.
Dave the D is just here to argue, he has no constructive input and is going to flag comments he dissagrees with because he doesnt have the comprehension level, pity for him.
When the solo event is the "event quest completion" I play the same path one over and over until I get to the last achievement. Usually 3.1 or 3.2 on Heroic gives me the most points in the shortest amount of time. I think Brian Grant even tells his subscribers which path to take when the event quest completion challenge is up.
And if the glitch was on while that solo event was on, do you smell BS in these people too?
Why wouldn't Kabam just send out an in-game message to all the players informing us not to do that challenge? Why wouldn't Kabam just lock the event quest? Why wouldn't they lock the solo challenge? What, are they gonna claim they didn't notice the glitch was simultaneously running as the event quest completion challenge?
Now that's the BS of it.