**WINTER OF WOE - BONUS OBJECTIVE POINT**
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.

Bug in story progression

Hi,

I'm having problems with Kabam support and am hoping to find someone here who can help. I feel like the colleagues at support are either not reading what I'm writing or they don't understand the game...

I recently encountered a bug regarding my story progression. I did all paths of 5.4.5 but it said 94%... Looking at maps of this quest, I thought it very unlikely that it's even possible to get to exactly 94%. There are 6 paths and no possibility to divert for a short part. So I wrote to Kabam support. As they insisted that everything was fine with my story progression and I must have missed a path, I went back into the quest and got proof that it was indeed a bug. A part of the cornered path didn't have a solid line (starting from the portal exit up to scarlet witch).




I sent the screenshots to Kabam and proposed that either they fix my progression and send me the rewards or I do the path a second time and they refund me revives, potions and energy refills, that I need to get it done.
They didn't reply for some time so I redid the path (of course I had a much worse run than the first time, had to buy a few revives and used some potions). I wrote that to the support and finally got an answer: they said they noticed I'm at 100% now, so everything is fine, right?

I feel like they are making fun of me and are not interested at all in fixing bugs.

Comments

  • Olex13Olex13 Posts: 22
    I have same problem, I did all the paths, but got 99% of exploration, in my case I cannot run this path again because I don’t have tech key anymore to open the gate. I submitted the ticket to support, it was one week ago, four days later they got back to me and gave me one energy refill, which doesn’t solve my problem. I wrote an email again with screenshots explaining my problem. Still no reply.

  • OkaythenOkaythen Posts: 590 ★★★
    Contact support in game they usually can help with this kind of stuff
  • one_punch_girlone_punch_girl Posts: 24
    Okaythen said:

    Contact support in game they usually can help with this kind of stuff

    That's what Olex and I both did. Unfortunately no success so far.
  • one_punch_girlone_punch_girl Posts: 24
    Olex13 said:

    I have same problem, I did all the paths, but got 99% of exploration, in my case I cannot run this path again because I don’t have tech key anymore to open the gate. I submitted the ticket to support, it was one week ago, four days later they got back to me and gave me one energy refill, which doesn’t solve my problem. I wrote an email again with screenshots explaining my problem. Still no reply.

    I hope they will send you that key... Now my problem doesn't seem so bad anymore, at least I could do 100%.
  • I'll report this. Do you remember around when you initially did that run?
  • StevieManWonderStevieManWonder Posts: 5,017 ★★★★★
    How does this even happen?
  • one_punch_girlone_punch_girl Posts: 24

    I'll report this. Do you remember around when you initially did that run?

    Thanks Miike!

    I'm not quite sure, I think I did that path around April 14th - 16th...

    What about you, Olex?
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