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Unable to Claim Items From Stash [Merged Threads]

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    L3amL3am Posts: 8 ★
    Same thing is happening to me. I farmed revives and potions for 2 weeks for an abyss path. Got in a few fights and now I can't claim any potions or revives. I can claim iso, catalysts and rewards just fine but not items. I already used 19 level 1 revives, 18 level 2 revives, and 2 level 3 revives so quitting out the path isn't a great option. I submitted a ticket yesterday and never got a response. Now I'm stuck not being able to do anything else unless I quit out and lose everything I've already spent/
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    Har8Har8 Posts: 31 ★
    Phone: Samsung Galaxy S8+
    Device operating system: Android 9
    WiFi
    Latest game version
    Game mode: Abyss
    Video: https://www.youtube.com/watch?v=Y_dAZcUhOWY

    @Kabam Miike @Kabam Porthos anything? Any help would be wonderful.
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    Har8Har8 Posts: 31 ★
    A small update. 16 hours later I somehow managed to claim my items from the stash. Not sure, if they pushed out a fix or I just got extremely lucky, but here is the video. I hope, it somehow helps.

    https://youtu.be/jZz0S1mKoMA
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    RockypantherxRockypantherx Posts: 3,902 ★★★★★
    Har8 said:

    A small update. 16 hours later I somehow managed to claim my items from the stash. Not sure, if they pushed out a fix or I just got extremely lucky, but here is the video. I hope, it somehow helps.

    https://youtu.be/jZz0S1mKoMA

    Still not working for me. I was able to claim revives a few days ago for whatever reason. Keep us posted on whether you can keep claiming items or if you become unable to again. Did you do anything that may have prompted a change?
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    Har8Har8 Posts: 31 ★
    Rockypantherx said:

    Har8 said:

    A small update. 16 hours later I somehow managed to claim my items from the stash. Not sure, if they pushed out a fix or I just got extremely lucky, but here is the video. I hope, it somehow helps.

    https://youtu.be/jZz0S1mKoMA

    Still not working for me. I was able to claim revives a few days ago for whatever reason. Keep us posted on whether you can keep claiming items or if you become unable to again. Did you do anything that may have prompted a change?
    Not really . I used my last availabe L2 potions on Doom and died like a scrub against Medusa. Then I restarted the game, tried to claim my items and after like 15-20 seconds of loading it worked.
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    RockypantherxRockypantherx Posts: 3,902 ★★★★★
    Har8 said:

    Rockypantherx said:

    Har8 said:

    A small update. 16 hours later I somehow managed to claim my items from the stash. Not sure, if they pushed out a fix or I just got extremely lucky, but here is the video. I hope, it somehow helps.

    https://youtu.be/jZz0S1mKoMA

    Still not working for me. I was able to claim revives a few days ago for whatever reason. Keep us posted on whether you can keep claiming items or if you become unable to again. Did you do anything that may have prompted a change?
    Not really . I used my last availabe L2 potions on Doom and died like a scrub against Medusa. Then I restarted the game, tried to claim my items and after like 15-20 seconds of loading it worked.
    Hm. Strange. Well I’m glad it’s working for you
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    Carmel1Carmel1 Posts: 629 ★★★
    Har8 said:

    A small update. 16 hours later I somehow managed to claim my items from the stash. Not sure, if they pushed out a fix or I just got extremely lucky, but here is the video. I hope, it somehow helps.

    https://youtu.be/jZz0S1mKoMA

    I think it allow you to claim new items that were added to your stash after the update, but not items you earned before
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    dwc95133dwc95133 Posts: 6 ★
    Har8 said:

    Rockypantherx said:

    Har8 said:

    A small update. 16 hours later I somehow managed to claim my items from the stash. Not sure, if they pushed out a fix or I just got extremely lucky, but here is the video. I hope, it somehow helps.

    https://youtu.be/jZz0S1mKoMA

    Still not working for me. I was able to claim revives a few days ago for whatever reason. Keep us posted on whether you can keep claiming items or if you become unable to again. Did you do anything that may have prompted a change?
    Not really . I used my last availabe L2 potions on Doom and died like a scrub against Medusa. Then I restarted the game, tried to claim my items and after like 15-20 seconds of loading it worked.
    It's still not working for me as well. Are you saying that you had to use up your items in your inventory in order to claim from your stash? I.e. your level 2 potion
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    NiepodamNiepodam Posts: 18 ★
    It worked for me just now :blush:
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    Har8Har8 Posts: 31 ★
    dwc95133 said:

    Har8 said:

    Rockypantherx said:

    Har8 said:

    A small update. 16 hours later I somehow managed to claim my items from the stash. Not sure, if they pushed out a fix or I just got extremely lucky, but here is the video. I hope, it somehow helps.

    https://youtu.be/jZz0S1mKoMA

    Still not working for me. I was able to claim revives a few days ago for whatever reason. Keep us posted on whether you can keep claiming items or if you become unable to again. Did you do anything that may have prompted a change?
    Not really . I used my last availabe L2 potions on Doom and died like a scrub against Medusa. Then I restarted the game, tried to claim my items and after like 15-20 seconds of loading it worked.
    It's still not working for me as well. Are you saying that you had to use up your items in your inventory in order to claim from your stash? I.e. your level 2 potion
    That's the only thing I did, that somehow might relate to this bug - used 7 L2 potions, that I still had in my inventory. Other than that I was using the same device, with the same connection and still in Abyss.
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    Carmel1Carmel1 Posts: 629 ★★★
    Still doesn’t works for me
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    L3amL3am Posts: 8 ★
    doesn't work for me either
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    dwc95133dwc95133 Posts: 6 ★
    Har8 said:

    dwc95133 said:

    Har8 said:

    Rockypantherx said:

    Har8 said:

    A small update. 16 hours later I somehow managed to claim my items from the stash. Not sure, if they pushed out a fix or I just got extremely lucky, but here is the video. I hope, it somehow helps.

    https://youtu.be/jZz0S1mKoMA

    Still not working for me. I was able to claim revives a few days ago for whatever reason. Keep us posted on whether you can keep claiming items or if you become unable to again. Did you do anything that may have prompted a change?
    Not really . I used my last availabe L2 potions on Doom and died like a scrub against Medusa. Then I restarted the game, tried to claim my items and after like 15-20 seconds of loading it worked.
    It's still not working for me as well. Are you saying that you had to use up your items in your inventory in order to claim from your stash? I.e. your level 2 potion
    That's the only thing I did, that somehow might relate to this bug - used 7 L2 potions, that I still had in my inventory. Other than that I was using the same device, with the same connection and still in Abyss.
    I am almost maxed on L1 L2 L3 revives in my inventory. The only way to see if it will work is to jump into aol to use them up. I guess is better then those items expiring in the overflow.
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    RockypantherxRockypantherx Posts: 3,902 ★★★★★
    Update!:

    It just worked there, sort of. The button was loading, but it wouldn’t do anything.

    So I clicked on my energy refill that was about to expire and pressed claim Max

    And it claimed all my items to their max capacity!

    I don’t know if it will continue to work, or if it’s working for anyone else, but it seems to be working periodically and weirdly.

    The only thing I did differently was leave it a while. I hadn’t tried to claim anything in a while. This seemed to be when it worked a few days ago. I’ll keep updating it if starts to work consistently, or if it stops working again
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    L3amL3am Posts: 8 ★
    Ill try waiting to press claim but at this point I might just use units to finish the abyss path I'm on. Hopefully theres compensation if this isn't fixed soon.
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    RockypantherxRockypantherx Posts: 3,902 ★★★★★
    Carmel1 said:

    still doesn't works.
    any update?

    Not used any items yet, but going to do some UC exploration soon. Will let you know after that.
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    L3amL3am Posts: 8 ★
    Don't know if the issue got fixed but it just now worked for me. I went into the abyss and did a few fights, exited out and tried to claim and I was getting an actual loading button. Then I restarted and could claim items again.
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    Carmel1Carmel1 Posts: 629 ★★★
    L3am said:

    Don't know if the issue got fixed but it just now worked for me. I went into the abyss and did a few fights, exited out and tried to claim and I was getting an actual loading button. Then I restarted and could claim items again.

    Still doesn’t works for me
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    dwc95133dwc95133 Posts: 6 ★
    It worked for me. I used up all the items that got me stuck claiming then exit game. When I got back in, I was able to claim the items in my overflow.
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    dwc95133dwc95133 Posts: 6 ★
    L3am said:

    Don't know if the issue got fixed but it just now worked for me. I went into the abyss and did a few fights, exited out and tried to claim and I was getting an actual loading button. Then I restarted and could claim items again.

    Just an update. I was able to claim items in my stash for a while then the same problem happened again after a few hours. Tried the same method of clearing up my inventory again but it did not work this time....


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    Harding7Harding7 Posts: 59 ★






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    Harding7Harding7 Posts: 59 ★
    Nearly messed up my 1st abyss run
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    RockypantherxRockypantherx Posts: 3,902 ★★★★★
    It seems to still be working for me, although I’ve only tried it once more, but that was with a break of a few days.

    Very strange indeed
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    Kabam ZibiitKabam Zibiit Posts: 7,033
    The team has been able to work up a resolution that should be able to be implemented in the next game update.
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    RockypantherxRockypantherx Posts: 3,902 ★★★★★
    Kabam Zibiit said:

    The team has been able to work up a resolution that should be able to be implemented in the next game update.

    That’s good to hear, although I wish it was being pushed live now. Any word on compensation for items lost due to this, especially since it’s going to take until next month to fix?

    Players are not going to be happy if they lose all those items. Thanks for letting us know though
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    Harding7Harding7 Posts: 59 ★
    So what do I do about my items that I could not claim???

    @Kabam Zibiit
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