How to get Admins (KABAM) response (Do I need to buy any premium membership)?

Shivam23115Shivam23115 Member Posts: 6 ★
edited May 2021 in General Discussion
Hi
I am new to this forum.
I have posted 1 Issue here regarding migrating my Google Play Account data to Kabam ID but I think they did't even bother to look what is the issue I am facing.

So, do I need to buy any premium membership ( i.e. summoner sigil ) to get their attention?
because when I mail them regarding my issue this is what they ( looks like BOT or Auto-Generated-Mail )





Comments

  • 24012401 Member Posts: 47 ★
    You don't need to purchase any membership. Go to settings in-game scroll down and click support. Then submit a ticket. I have reached out to support about 7 times and 6/7 times they reached out under 24h took about 30h the other time and this is coming from a F2P player.
  • winterthurwinterthur Member Posts: 8,064 ★★★★★
    edited May 2021
    Please delete the image as terms of forum does not allow discussing exchange with Support.

    Use this to link to Kabam id.
    https://help.kabamsupport.com/hc/en-us/articles/360052368272-Account-Registration
  • The_Sentry06The_Sentry06 Member Posts: 7,787 ★★★★★
    Yea delete the image.
    And no, you don't need any premium memebership. Be sure you sent your support ticket from the correct site, they recently changed their support systems.
  • Shivam23115Shivam23115 Member Posts: 6 ★
    winterthur said:

    Please delete the image as terms of forum does not allow discussing exchange with Support.

    Use this to link to Kabam id.
    https://help.kabamsupport.com/hc/en-us/articles/360052368272-Account-Registration

    I have followed same process but dont know why i ended up with NEW ACCOUNT, let me try that ticket thing. hopefully that resolve my issue.
  • Shivam23115Shivam23115 Member Posts: 6 ★
    Image deleted
    Thx for replies guys o:)
  • Furious_Fighter1Furious_Fighter1 Member Posts: 855 ★★★★
    First of all, this issue cant be solved by Mods here. You have to contact support.

    Secondly it seems like you directly mail the support instead of sending a ticket from In game, which is why you got the auto-generated message.

    Finally, this thread will be closed, since you aren't allowed to discuss account issues here on forums.
This discussion has been closed.