Can't log in to mcoc using WiFi
WadaPao
Member Posts: 14
For the past few months, I am unable to log in to mcoc using my WiFi. I have to use my mobile data and I have terrible reception at home. My WiFi works just fine for everything else. Is anyone else experiencing this? Pls, help me fix this issue.
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I am using Samsung On8, running on Android v7.0 and the game version is 31.0.1
I have been facing this issue for the last 3 months
This is not a problem with my device, as I have checked across 3 different devices running the latest android version and has the same problem.
If I connect to a mobile hotspot and try to log in to the game, it works. It only doesn't work if I try to log in when I'm connected to my home WiFi.
I had been playing the game for about a year on the same WiFi network and had no problems.
I hope yall look into this as soon as possible and come up with a fix...
Thank you for reporting this bug! To help track down the cause of the issue, would you mind filling out this information?
Please include as much information from this template as possible with your report.
Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.
Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”
Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.
Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?
Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)
Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?
Active Boosts: Are you using any boosts when you experience this issue?
Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.
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I don't think this is a device problem as the problem still persists when I tried using another device (Samsung M31s)
Device Operating System: Android v7.0
Mobile Carrier: Airtel or Vodafone
Cellular or WiFi: This issue only happens when I'm connected to my home WiFi (BSNL). If I'm connected to a mobile hotspot, there are no problems.
Game Version Installed: 31.0.1
Description of the Issue: I can't log in to the game when I am connected to my home Wifi network. I can log in only if I use mobile data or if I'm connected to a mobile hotspot. I started experiencing this issue about 3 months ago. Since that time I haven't been able to play the game on WiFi. Before that, I had no issue playing on the same WiFi network. But if I connect to a different WiFi network like a mobile hotspot, the game works just fine. It is very inconvenient because I get very bad reception at home.
Screenshot or Video:
If I am connected to my home WiFi network, then the game is stuck on this screen and never moves forward.
Been hours still having issues
Either mobile data and Wifi.
Please fix this issue.
@Kabam Miike @Kabam Zibiit @Kabam Valkyrie ANYONE?