Arena Issue July 19.

DamageuDamageu Member Posts: 52 ★
in General Discussion
Anyone has this issue?? Arena will not let me fight.

Comments

  • DamageuDamageu Member Posts: 52 ★
    edited July 2021
    @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra
    help please.
  • The_Sentry06The_Sentry06 Member Posts: 7,803 ★★★★★
    Ooooh that's a new one.
  • Kabam BooKabam Boo Member Posts: 840 ★★★★★
    Hi @Damageu , we are sorry that you have run into this issue. Did it resolve itself when you restart the game, or if you leave the Arena and come back?
  • JadedJaded Member Posts: 5,477 ★★★★★
    It means the champions have been used by the system and you need support to help you unlock them. It’s random and unfortunately but reach out to support.
  • DamageuDamageu Member Posts: 52 ★
    Kabam Boo said:

    Hi @Damageu , we are sorry that you have run into this issue. Did it resolve itself when you restart the game, or if you leave the Arena and come back?

    @Kabam Miike @Kabam Boo I tried everything, re-enter the arena a few times, ran some 6* basic arena, restart the game, and I even turned off my device for 3 minutes then power it back on, same error message.
  • BigManOnCampusBigManOnCampus Member Posts: 376 ★★★
    I had this happen before, support reset it on there end.
  • HoitadoHoitado Member Posts: 3,707 ★★★★★
    If you requested an action to be undone (undo awakening, undo rank up gem etc.) then when they start to do it, you won’t find that champion in your roster. So if you put the champion in Arena, then requested something to be undone on the Champion then that exact error will pop up because they are gone

    Happened to me.

    Or it’s just a glitch lol
  • DeadPooopDeadPooop Member Posts: 236 ★
    Only way to fix is losing the streak... It happens whe a champ should be locked on cooldown but by some server mistake it allows u to use it again after a disconnect or so...
    Lose the streak by forfeiting the match
  • DamageuDamageu Member Posts: 52 ★
    @Kabam Miike @Kabam Boo @Kabam Zibiit @Kabam Vydious
    I tried to contact support for help unfortunately I haven't touch my email for years.
    Is there a way you can help? or Can "game team" at least has a mechanism to release/unlock the champs as they refresh from cooldown?
  • The_Sentry06The_Sentry06 Member Posts: 7,803 ★★★★★
    Damageu said:

    @Kabam Miike @Kabam Boo @Kabam Zibiit @Kabam Vydious
    I tried to contact support for help unfortunately I haven't touch my email for years.
    Is there a way you can help? or Can "game team" at least has a mechanism to release/unlock the champs as they refresh from cooldown?

    The forum moderators here can't help you out. You have to contact support and go back and forth with them.

    https://help.kabamsupport.com/hc/en-us/requests/new
  • CoatHang3rCoatHang3r Member Posts: 4,965 ★★★★★
    If you tap the door on the upper right of arena screen you can quit the match and free it up. This will cancel your streak though. That door is only present in the arena selection screen where you choose which arena to enter.

    Alternatively If that team has refreshed after cool down you can likely load them instead and continue forward.
  • DamageuDamageu Member Posts: 52 ★
    CoatHang3r said:

    If you tap the door on the upper right of arena screen you can quit the match and free it up. This will cancel your streak though. That door is only present in the arena selection screen where you choose which arena to enter.

    Alternatively If that team has refreshed after cool down you can likely load them instead and continue forward.

    @CoatHang3r thank you
  • DamageuDamageu Member Posts: 52 ★
    CoatHang3r said:

    If you tap the door on the upper right of arena screen you can quit the match and free it up. This will cancel your streak though. That door is only present in the arena selection screen where you choose which arena to enter.

    Alternatively If that team has refreshed after cool down you can likely load them instead and continue forward.

    I had to do it twice. Apparently, I had 2 teams locked in the same Feature arena at same time.
  • CoatHang3rCoatHang3r Member Posts: 4,965 ★★★★★
    Damageu said:

    CoatHang3r said:

    If you tap the door on the upper right of arena screen you can quit the match and free it up. This will cancel your streak though. That door is only present in the arena selection screen where you choose which arena to enter.

    Alternatively If that team has refreshed after cool down you can likely load them instead and continue forward.

    I had to do it twice. Apparently, I had 2 teams locked in the same Feature arena at same time.
    That is new, only heard of one being locked in.

    Also they changed the door from right to left somewhat recently, likely with the arena changes.

    Glad it worked for you.
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