To everyone in the community
Hrishikesh713
Member Posts: 712 ★★★
So we all know two months been really chaotic for entire mcoc community and i have seen all the bashing kabam been getting recently and somehow after mike's response people are trying to make it more dramatic....!!
And about his wording you also gotta understand some people dont pick up social cues very well ....i mean truth to be told he wasn't even being rude if you felt that way.... common guys its not like they have been not trying to fix the bugs and all...they even did provided aq/aw compensation and even heck normal compensation...Its not like they are forcing us to spend money on the game its at the end of the day 'OUR' choice....heck some of us dont even know what is the process behind running the entire game and all we can just blame them for not immediately fixing the bugs...they must be trying their hard to fix the bugs , they also would like to see that fixed i mean who doesn't want smooth creators , if people quit the game because of bugs its gonna be their loss and they definitely acknowledge that..if they still couldn't fix the bugs that means it must be problem which is little more big than they anticipated.....he even mentioned to plan more communication ...so yeah maybe perhaps you guys can be more patient and i am not saying you all have to agree with me at the end we are humans and we are keen to have different ideology but please just try to be patient ...all i want people to not hate this game and people behind the curtain as this game and people behind has provided you lot of fun and good memories and perhaps many friends..so just be patient and dont follow toxicity ...if everyone just kept being negative , it does hurt people who are behind running and making this game and it does ultimately impact the system...so just be more supportive and more patient and maybe we will soon see positive shift in the game...!!
And about his wording you also gotta understand some people dont pick up social cues very well ....i mean truth to be told he wasn't even being rude if you felt that way.... common guys its not like they have been not trying to fix the bugs and all...they even did provided aq/aw compensation and even heck normal compensation...Its not like they are forcing us to spend money on the game its at the end of the day 'OUR' choice....heck some of us dont even know what is the process behind running the entire game and all we can just blame them for not immediately fixing the bugs...they must be trying their hard to fix the bugs , they also would like to see that fixed i mean who doesn't want smooth creators , if people quit the game because of bugs its gonna be their loss and they definitely acknowledge that..if they still couldn't fix the bugs that means it must be problem which is little more big than they anticipated.....he even mentioned to plan more communication ...so yeah maybe perhaps you guys can be more patient and i am not saying you all have to agree with me at the end we are humans and we are keen to have different ideology but please just try to be patient ...all i want people to not hate this game and people behind the curtain as this game and people behind has provided you lot of fun and good memories and perhaps many friends..so just be patient and dont follow toxicity ...if everyone just kept being negative , it does hurt people who are behind running and making this game and it does ultimately impact the system...so just be more supportive and more patient and maybe we will soon see positive shift in the game...!!
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Comments
Suggestion: But kabam should focus more on resolving the game breaking issues rather than bringing out new content/event to do and have people complaint about these issues over and over again and having to give compensation over and over again. But we do need to support them if we really want to get anywhere with the game.
-Explained why communication seemed sparse while confirming more was coming in a week or two
-Apologised
-Clarified that kabam don't benefit from a bug
I'm not sure exactly what he did wrong? Can anyone who's actually offended by this explain why?
I thought his response was fine but I still believe they could be a lot better with communication. Even just a “no updates yet but we are continuing to work on the issue” or something like that goes a long way. Updates every 2 weeks on an issue as big as this just isn’t cutting it
I definitely agree with the “no updates yet”. Anything is better than radio silence, we’re not demanding updates with good news every half an hour, but even confirmation of no news is still an update worth giving.
It's not only our jobs but it's also our passion to create and maintain an environment that allows players to get into the Marvel Universe and escape the stresses of their everyday lives. If players aren't happy, we are not happy! It really is that simple.
As soon as an issue is reported to us, we set about investigating it, trying to replicate it, trying to figure out what is causing it, and trying to find an appropriate solution as quickly as possible. Unfortunately, there are some issues which take longer than others to sort out and we understand player's can get frustrated by the length of time it takes us to develop a fix for some things. We also become impatient and frustrated, and the longer a bug has been going on, the more upset we become, so we totally understand how players can feel.
Thank you for understanding that we're trying our best to resolve issues and make the game better.
My only observation is that the “no communication because there’s nothing to say” approach was one way to go, but I also believe it is partly what has allowed a lot of frustration to fester—that, and the manner in which legitimate questions and comments have often been handled.
So I don’t get why people are so angry at Miike. Miike can’t give us a repaired game if it’s something he doesn’t have.
Dr. Zola
Edit: Porthos’ post came in while I was posting. That’s precisely the kind of messaging that’s helpful.
Why is forum having an aneurysm again.
I'd just like to clarify that these issues have been going on since February/ March. Not a couple of months. I have lost count of how many times I have complained (and seen others complaining) about these issues long before the majority of the people started experiencing them, only to get my post deleted and consequently get a warning, or they tell you to clean your phone screen.
They ignored us and the issues got out of hand.
Because of that, it's been 6 months that I have given up doing harder content, postponed becoming cavalier and stuck to grinding, untill it gets resolved.
What benefit does Kabam have from having a bugged game, players playing less than they usually would and less players spending?
What proof do you have of them not trying? Other than this has been a long bug.
Does the beta test and the 2 or 3 hotfixes they’ve tried not prove that their trying? And if you think that means they’re inept, does that not prove that this issue is just as complicated as they’ve repeatedly said?
If you think you can do better than Kabam’s engineers, apply. Until then, I think they know more about their game than someone who just plays it and is annoyed about a long bug.