Negative Units

TrenzaloreTrenzalore Member Posts: 182 ★★★
in General Discussion
I recently bought a Star-Lord’s loot bag for the extra crystals. The crystals were the wrong ones and when I asked when the right ones would be sent out I got no reply. So I asked for a defend from itunes. They refunded me for the purchase. I expected to have my account deducted the 275 units this bundle would supply. Instead my account went from having over 1000 units to now being negative 499! How is this fair business practice. Can someone explain why I have been deducted so many units?

Comments

  • UnknownUnknown
    edited September 2021
    This content has been removed.
  • TrenzaloreTrenzalore Member Posts: 182 ★★★
    So for a $10 refund they deduct $50 worth of units? That’s outrageous!
  • Eb0ny-O-M4wEb0ny-O-M4w Member Posts: 14,026 ★★★★★
    These aren't allowed to be discussed here
  • UnknownUnknown
    This content has been removed.
  • TrenzaloreTrenzalore Member Posts: 182 ★★★
    So if they don’t give you what you pay for and you ask for a refund they lock your units until you give them the your money anyway. That seems really fair.
  • Kabam AhabKabam Ahab Moderator Posts: 956
    Hi Trenzalore! If you have questions about your account, please reach out to the Support Team for assistance. Thanks!
This discussion has been closed.