Me too, started a new account yesterday and I only have the 20% boost given by the free week of sigil... maybe kabam removed it because it's now easier to level up (less time in lower acts means more time in act 4, where the bulk of XP is located)? just guessing ^^"
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It’s hit or miss on the 7 day Xp boost.
I sent in a ticket once and I got a very generic response that had nothing to do with my situation.
Iirc quest 3 or 4 you'd get the boost.
But now there's no xp boost.