Missing gold after opening uncollected gold crystals

gbobbyg75gbobbyg75 Posts: 7
edited April 2022 in Bugs and Known Issues
I had 2.6 mil golds prior to opening 101 uncollected gold crystals. This doesn't add up.
Please fix it. Thanks.
Post edited by Kabam Zibiit on

Comments

  • Ashu_vermaAshu_verma Posts: 3


  • Ashu_vermaAshu_verma Posts: 3
    Amount of gold from crystals vs gold in inventory
  • MaratoxMaratox Posts: 979 ★★★★
    There’s so many posts about this already. It’s a visual bug where the crystals say you got more gold than you did.
  • joychaudharyjoychaudhary Posts: 2
    i opened 45 goldpool crystals and i am missing 2 million gold. i tried reopening game but it didnt came.
  • SwolecowsSwolecows Posts: 11
    I also didn’t receive what I opened :(
  • Ripper4566789Ripper4566789 Posts: 44
    Same thing happened to me opening gold crystals and the Deadpool gold crystals also
  • Ripper4566789Ripper4566789 Posts: 44

  • CatoFongCatoFong Posts: 25
    It's a BIG bug that should be easy to fix. If there are so many posts, then why isn't it getting fixed?
  • MaratoxMaratox Posts: 979 ★★★★
    CatoFong said:

    It's a BIG bug that should be easy to fix. If there are so many posts, then why isn't it getting fixed?

    Because it’s a purely visual bug that doesn’t affect gameplay. I don’t blame them for putting it at the bottom of the list
  • Ripper4566789Ripper4566789 Posts: 44
    That's just it the totals are not being added. I've reset several times totals don't add up correct
  • That's just it the totals are not being added. I've reset several times totals don't add up correct

    No, it's the Totals that are WRONG.
    The bug is that it shows you earned much more that what the crystals actually should have been showing you.

    What you got into inventory is the actual correct amount.

    Just open 1 set of 10 crystals at a time, then back out, and start again from scratch, and the visual bug won’t happen. Only when consecutively opening multiple additional sets after the first set is when visual bug happens.
  • MaratoxMaratox Posts: 979 ★★★★
    Skydad23 said:

    Maratox said:

    CatoFong said:

    It's a BIG bug that should be easy to fix. If there are so many posts, then why isn't it getting fixed?

    Because it’s a purely visual bug that doesn’t affect gameplay. I don’t blame them for putting it at the bottom of the list
    The math isn’t adding up for it to be a visual bug every time
    Well of course the math isn’t adding up. It’s a visual bug displaying more gold than you actually got.
  • GroundedWisdomGroundedWisdom Posts: 31,835 ★★★★★
    Skydad23 said:

    The math doesn’t add up for saying it’s a visual bug

    What is displayed is the bug. What you're getting is the correct amount. It's been confirmed as a bug and they're working on it.
  • Hey there, there is currently a visual issue where opening large numbers of Crystals at the same time can cause the system to display more rewards than were actually earned and, in some cases, more rewards than are even possible to get from that number of Crystals. The team is working on a fix to clear up this confusion as soon as possible.
This discussion has been closed.