As already said, alliance: [2-1-1] New Avengers 2, ranked top30 still awaiting bug compensation on day 5 of QA. To this day we are missing compared to this screen: - 1200 glory - 4 crystals map8 and 3 map7 - 11k t5b and 22k t2a - 4×2% t5c - 2k t6b and 1,5k t3a
kabam please take into account that the player "Stàze" has changed alliance in the meantime
The dev team was able to find and resolve the cause of this issue so we shouldn't encounter it again.
As a result, we will be issuing resources to all alliances. As this will not replace all lost resources that resulted from shifting placements in the last cycle, I wanted to give you the early heads-up.
The resources will be in your in game mail by mid-day Friday.
We apologize for the frustrations this issue caused.
The dev team was able to find and resolve the cause of this issue so we shouldn't encounter it again.
As a result, we will be issuing resources to all alliances. As this will not replace all lost resources that resulted from shifting placements in the last cycle, I wanted to give you the early heads-up.
The resources will be in your in game mail by mid-day Friday.
We apologize for the frustrations this issue caused.
At first read, this solution seems to penalize the alliances that experienced this bug even more. If I understand correctly, you are saying that every alliance will be receiving resources, even the ones that did not miss out on days of AQ? So, alliances that benefited from the bug by placing higher than they would normally are going to get the same compensation as the alliances that dropped in rank?
The dev team was able to find and resolve the cause of this issue so we shouldn't encounter it again.
As a result, we will be issuing resources to all alliances. As this will not replace all lost resources that resulted from shifting placements in the last cycle, I wanted to give you the early heads-up.
The resources will be in your in game mail by mid-day Friday.
We apologize for the frustrations this issue caused.
At first read, this solution seems to penalize the alliances that experienced this bug even more. If I understand correctly, you are saying that every alliance will be receiving resources, even the ones that did not miss out on days of AQ? So, alliances that benefited from the bug by placing higher than they would normally are going to get the same compensation as the alliances that dropped in rank?
totally agree with you @Heinz11 @Kabam Jax you're not serious it's a joke no
You gave everyone the "compensation". Not fair but ok.
But my alliance lost 150 spots and missed out on Top 30 (Spot 22) because of this error.
How is 1,500 Glory supposed to make up for the missing Map Crystals, the rank 4 Milestone rewards and the fact we played 4 days without an issue?
It would have been much better to at least give us some crystals and even Alliance entry Tickets for the fact we lost a week worth (4 days of Map 8 is 120 Alliance Tickets).
Why is this adequate compensation to all the Alliances that were messed over with this bug as well as making us wait a week to get this?
Usually don’t complain about compensation but alliance who run map 8 missed out on more than just 1500 glory. We missed out on crystals, the glory, the t2a and t5b for 100% the map per battlegroup. Let’s remedy this. Especially on something we couldn’t control at all.
This compensation seems more like a slap in the face to those that were affected. We dropped from top 20 to the 90-150 rank rewards. This barley covers the glory we would of received had we placed in the right bracket, much less the other resources we lost out on.
This “compensation” is insufficient and just plain lazy.
In the past you’ve looked at every single alliance for AQ issues and given each team the rewards they’d gotten in prior weeks. In this case much fewer alliances were impacted and you couldn’t even take the time or attention to review each one to make us whole?
Giving an alliance that missed out on top 10 AQ rank rewards (especially r4 mats) 1500 glory is a joke… and you don’t get to top 10 without spending, so why would you piss off a bunch of people who almost by definition are your best customers?!? We obviously have very little power (other than voting with our $), but I’d strongly suggest you guys re-review this decision…
This compensation is insulting. Honestly, the biggest mistake is actually thinking we would have proper compensation 😂 I would rather my 150 AQ tickets back instead of 1500 Glory.
It’s frustrating that, after a week, this is the solution that was decided on. As others have mentioned, 1500 Glory doesn’t cover the alliance tickets that were used each day to enter an AQ series that was bugged. It also doesn’t address the lost rank up materials that would have been earned with a normal AQ placement. Add in the revives, boosts, health potions and wasted time spent on that week of AQ and your compensation seems even worse. A much better solution would have been to give AQ rewards based on prestige, or the prior week’s placement. Giving a flat amount of Glory seems like the lazy answer.
kabam you don't intend to do anything more for the alliances that play at the top of the ranking. You don't feel like you robbed us because of your bug. It would be good to come out of your silence and assume your technical problems.
look, I know not everyone is going to get what they "should have got"... 1500 loyalty is a nice token gesture even though the other 29 people in my alliance are feelingly like they missed out since we are normally a top 20 alliance (and the following week placed again in top 20).
I know that isn't easy to do... but I do think including 120 AQ tickets would have gone a long way, because its not just about the missed opportunity of the rewards, but its also the entry fee incurred to not receive those rewards.
Comments
As already said, alliance: [2-1-1] New Avengers 2, ranked top30 still awaiting bug compensation on day 5 of QA.
To this day we are missing compared to this screen:
- 1200 glory
- 4 crystals map8 and 3 map7
- 11k t5b and 22k t2a
- 4×2% t5c
- 2k t6b and 1,5k t3a
kabam please take into account that the player "Stàze" has changed alliance in the meantime
The dev team was able to find and resolve the cause of this issue so we shouldn't encounter it again.
As a result, we will be issuing resources to all alliances. As this will not replace all lost resources that resulted from shifting placements in the last cycle, I wanted to give you the early heads-up.
The resources will be in your in game mail by mid-day Friday.
We apologize for the frustrations this issue caused.
@Kabam Jax you're not serious it's a joke no
You gave everyone the "compensation". Not fair but ok.
But my alliance lost 150 spots and missed out on Top 30 (Spot 22) because of this error.
How is 1,500 Glory supposed to make up for the missing Map Crystals, the rank 4 Milestone rewards and the fact we played 4 days without an issue?
It would have been much better to at least give us some crystals and even Alliance entry Tickets for the fact we lost a week worth (4 days of Map 8 is 120 Alliance Tickets).
Why is this adequate compensation to all the Alliances that were messed over with this bug as well as making us wait a week to get this?
Definitely needs an answer please.
So here's mine for this week showing that we definitely should have had better compensation than 1,500 Glory.
This is the AQ Week Cycle that we just ended today for example:
In the past you’ve looked at every single alliance for AQ issues and given each team the rewards they’d gotten in prior weeks. In this case much fewer alliances were impacted and you couldn’t even take the time or attention to review each one to make us whole?
Giving an alliance that missed out on top 10 AQ rank rewards (especially r4 mats) 1500 glory is a joke… and you don’t get to top 10 without spending, so why would you piss off a bunch of people who almost by definition are your best customers?!? We obviously have very little power (other than voting with our $), but I’d strongly suggest you guys re-review this decision…
ranking last week with the QA bug on day 5.
normal classification without bug.
Kabam you are not serious with 1500 glory as compensation.
You don't feel like you robbed us because of your bug.
It would be good to come out of your silence and assume your technical problems.
I know that isn't easy to do... but I do think including 120 AQ tickets would have gone a long way, because its not just about the missed opportunity of the rewards, but its also the entry fee incurred to not receive those rewards.