logging to the wrong account

nour94nour94 Member Posts: 47 ★
in Bugs and Known Issues
hey guys.. i have 2 accounts on the same device ..i was playing on one of them and then after im done i closed the game ( not logging out just close) ..and when i opened it again after a couple of hours it automatically logged to the other one ..at first i thought i must had logged out from the one i was playing on and logged into second one befor closing but and i probably forgot..but again now after closing it and opening it again after an hour .it logged to a different one..this is the first time ever that happened to me..any thoughts guys?

Comments

  • nour94nour94 Member Posts: 47 ★
    can some of the moderator answers me ..please
  • PowerOfACandlePowerOfACandle Member Posts: 340 ★★★
    Try clearing the app data and login with kabam account.
  • nour94nour94 Member Posts: 47 ★
    PowerOfACandle said:

    Try clearing the app data and login with kabam account.

    thanks for replying bro..its not that when i login via kabam id the game takes me to my other account .the problem that is .. i was playing on specific account and closed the app but when i opened it again after an hour or so it automatically logged to my other one without me doing anything.. then this issue happened again but in reverse ..meaning after closing it again the accounts switch also..iv been trying since morning to catch it on video but it didnt happen again..but im worried ..im asking if someone have encountered the same issue so i can know its not me ..cause if its only me ..then i guess there is something wrong with my account or my phone.. i should mention that one account is kabam id and the other i login to it via Google play
  • SummonerNRSummonerNR Member, Guardian Posts: 13,210 Guardian
    nour94 said:

    …
    i should mention that one account is kabam id and the other i login to it via Google play

    (failed to mention that at first). Well that's probably the problem then. 2 different types of logging in, and game vs device trying to keep track of which is being used when.

    Say you are both logged into Game Center AND via Kabam ID at the same time (yes, game itself will only be running as one or the other). But then close game, and since you are still logged in via both methods, you may get inconsistencies as to which of you the game recognizes as active (since both are active).
  • nour94nour94 Member Posts: 47 ★
    SummonerNR said:

    nour94 said:

    …
    i should mention that one account is kabam id and the other i login to it via Google play

    (failed to mention that at first). Well that's probably the problem then. 2 different types of logging in, and game vs device trying to keep track of which is being used when.

    Say you are both logged into Game Center AND via Kabam ID at the same time (yes, game itself will only be running as one or the other). But then close game, and since you are still logged in via both methods, you may get inconsistencies as to which of you the game recognizes as active (since both are active).
    thanks for replying my friend ..please be patient with me ..so if im understanding you right...the two accounts/ logging methods are active even thought im playing one at a time..and the only way to make one of them inactive ( for example google play account) is to go to google play games and remove the account right? then this issue wont happen again?.. but now from what you said this issue is a normal result cause im switching back and forth alot so my game got confused..? and also i concluded from your reply that if the 2 accounts are kabam id..then probably this issue wont happen? ..sorry for the long reply ..if you could answer me when you get the chance I'll be greatful
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