**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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I only got 1 Cav Nexus, but now it's updated to 2 - Will Kabam compensate?

Justin2524Justin2524 Posts: 1,626 ★★★★
edited July 2022 in General Discussion
I'm short changed 1 crystal (Cav Nexus Worship & Wonder Pack) for buying it early.

Is Kabam going to compensate me for this?

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    psp742psp742 Posts: 2,318 ★★★★
    I believe that there is a post about this.. and kabam did confirm that they know about it
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    2good2btru2good2btru Posts: 4 ★
    Oh I can confirm, it happened to me too :(
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    Angel87Angel87 Posts: 3 ★
    Has anyone received their other crystal yet?
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    Upanddown_69Upanddown_69 Posts: 248 ★
    Not me
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    Dao77Dao77 Posts: 2
    Angel87 said:

    Has anyone received their other crystal yet?

    I have not received mine yet. Also wondering when this crystal will come as I am holding out ranking champs to see what that crystal holds.
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    ZAHIDMALIK1588ZAHIDMALIK1588 Posts: 624 ★★
    Kabam Zibiit said:

    Hey there, the team will be sending out an additional crystal to anyone who was missing one.

    Why not everyone?
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    Justin2524Justin2524 Posts: 1,626 ★★★★
    Was noone else affected by this?
    Angel87 said:

    Has anyone received their other crystal yet?

    Nope, nothing.
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    Vance2_jrVance2_jr Posts: 704 ★★★
    Kabam Zibiit said:

    Hey there, the team will be sending out an additional crystal to anyone who was missing one.

    Will this happen automatically? Or do we need to submit a ticket for it?

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    Justin2524Justin2524 Posts: 1,626 ★★★★
    Vance2_jr said:

    Kabam Zibiit said:

    Hey there, the team will be sending out an additional crystal to anyone who was missing one.

    Will this happen automatically? Or do we need to submit a ticket for it?

    Good question.. anyone has an answer? @Kabam Zibiit ?
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    Sean_WhoSean_Who Posts: 618 ★★★
    Vance2_jr said:

    Kabam Zibiit said:

    Hey there, the team will be sending out an additional crystal to anyone who was missing one.

    Will this happen automatically? Or do we need to submit a ticket for it?

    Automatically. Similar issues have happened before.
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    MigAceMigAce Posts: 38 ★
    Has anyone received theirs yet?
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    pegman999pegman999 Posts: 16 ★
    Nope nothing on my end yet
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    Kabam ZibiitKabam Zibiit Posts: 7,033
    The team's still working on getting the Crystals out to everyone as soon as possible. Just trying to be thorough to make sure the list is complete so that anyone affected will get their Crystal correctly.
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    Dao77Dao77 Posts: 2
    edited July 2022
    When is this crystal coming? It has been almost two weeks since buying the bundle and still no second Cav nexus crystal in sight. I have been holding off rank ups for all this time because of the possibility of pulling something special in that one Cav nexus.
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    Kabam ZibiitKabam Zibiit Posts: 7,033
    The Crystals are currently scheduled to go out this week, but we'll let everyone know if anything changes that.
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    MigAceMigAce Posts: 38 ★
    Honestly, I'm in no hurry. I'm not gonna rush and fuss about what will likely be a 4* champion anyway.
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    EdvenomEdvenom Posts: 5 ★
    Yeah it’s a little annoying but hopefully we get tomorrow (Friday).
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    MidnightfoxMidnightfox Posts: 1,094 ★★★
    Update would be nice before the weekend
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    _Pez__Pez_ Posts: 216 ★★★
    And the wait goes on.... Should we be just going for refunds through Google/apple?
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    Fit_Fun9329Fit_Fun9329 Posts: 1,836 ★★★★★
    _Pez_ said:

    And the wait goes on.... Should we be just going for refunds through Google/apple?

    If you want negative units, yes. Just have a little patience
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    JadedJaded Posts: 5,476 ★★★★★
    Funny remove my comment that I keep forgetting about this because of how long it’s taking to get 1 crystal sent out. 👍
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    Kabam MiikeKabam Miike Posts: 8,218
    Hey all,

    Sorry for the delay on this. I'll take a look to see what the holdup is and poke the game team about this one more time.
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    crysstcrysst Posts: 42 ★
    the week is finish and no crystal receive,
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    Kabam ZibiitKabam Zibiit Posts: 7,033
    edited July 2022
    The missing Crystal is still scheduled to be sent out by the end of today. We'll update once they've been sent out.
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    MidnightfoxMidnightfox Posts: 1,094 ★★★
    Thank you for the update.
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    Kabam ZibiitKabam Zibiit Posts: 7,033
    The messages containing the Crystals will start going out shortly, though it may take the servers a bit of time to fully allocate them to everyone who needs them.
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