kabam supports abandon me?
nour94
Member Posts: 47 ★
hello.. i posted here 2 days ago saying that i contacted kabam support but they haven't replyed to me for 5 days then a moderator commented that they will get back to me as soon as they can..its been more than 6 days now with no reply so i want to explain the situation more.. the ticket I've send was about having two accounts but one time the game probably got confused and logged me to one instead of the other cause i switch between them back and forth alot.. so i wrote a ticket to kabam about it cause i really worry about bugs..so at first they replyed and asked to verfiry the 2 accounts ..so i answred all the questions about one of them which ive already verfied it once before with them but the other one i told them that i cant remember the excat first name cause i created it in 2016 and quite for 4 years now im back..but they havent replyed at all for 6 days .. i thought they are busy then i saw a post from a player today talking about how they helped him in accidental purchase so they are replying to people and clearly they reed my emails and didnt responses on purpose.. I've send them six emails now asking to let me now why they are not replying ..i dont care about the loggin bug anymore it only happend once so far.and i understand that they wont help with the account i cant verfiy and im going to quite on it .. but what about my verified one i worked hard on it.. they cant just dont reply to me like that.. what if i made an accidental purchase in the future or faced some big issue.. they wont reply even though my account is verfied? this is not acceptable at all .. i wrote another ticket just asking to let me know what did i do to deserve the silent treatment..i can't continue playing knowing that they wont help in the furure if something come up..if i couldnt verified it then ok they have the right to not help me.. but i verified it . so what do you guys recommend should i quite cause im pretty sure they abandon me
7
Comments
You have two accounts.
Can you login to both accounts? I assume you are the legitimate owner and should have the id and pwd.
Which account (main account) or alt account that is launched when you play the Game?
BTW, I have log a bug for resolution and Kabam support team also replied they will follow up with me. They haven’t come back for a month but I don’t think it is urgent to chase them. Think about how many support requests around the globe everyday. Be patient.
Try to make a 2-way secure login.
Meaning use your Google or Apple-ID log in and create a Kabam-ID login. You will always be able to get back in your account this way.
Maybe Support is not answering because you can only verify half or 50%.
What does that even mean unless it is an admission the account wasn't originally yours?
Besides that, if you don't care about the issue you originally opened the ticket for anymore I wouldn't worry about them responding or not on this particular issue. As was mentioned it is possible they aren't replying because you didn't verify the info on the other account and it is also possible it just got forgotten/fell through the cracks. I wouldn't assume they are intending to ignore any and all future tickets you might need to open just because this one isn't going anywhere.