What can I do if KABAM is not solving my problem regarding my account?
Bentheorn Posts: 2 ★
edited March 16 in Suggestions and Requests
I can't access my account, it was apparently hacked, KABAM wont tell me, the email that I had linked it goes to a lvl 23 account instead of my 56 account. I have the email with all the purchases I have made while playing the game, and that still wont suffice, now that I was thinking about coming back I cant even do that. Where else can I go for this?
Post edited by Kabam Porthos on
This discussion has been closed.
You can Send them ss as proof.
I understand it can be frustrating to be asked for information which you're not entirely sure how to obtain. However, the verification process is something which is always being reviewed and updated to help make it as effortless as possible for players to confirm their ownership of an account while maintaining a suitable level of protection to prevent someone from making changes to an account which they didn't create.
With that being said, we don't have direct access to in-game accounts here in the Forums and are unable to help with any account-specific issues or the account verification process. If you have any questions, concerns or feedback about the information needed to verify your ownership of an account, I recommend sharing them with our Support Team.