KABAM PLEASE RESPON MY SUPPORT TICKET ASAP BEFORE ATTACK PHASE !!!!

PemulaPemula Member Posts: 60 ★
in Suggestions and Requests
414871 this is the ticket number
I need to place defense and you lock my account without any response since yesterday !!!

Comments

  • PemulaPemula Member Posts: 60 ★
    @Kabam Miike @Kabam Zibiit @Kabam Porthos can you help me ask your support team checking my ticket asap ?
  • DemonzfyreDemonzfyre Member Posts: 23,082 ★★★★★
    This is the forums, not support.
  • CoppinCoppin Member Posts: 2,601 ★★★★★
    Lock?.. or ban?
  • PemulaPemula Member Posts: 60 ★
    Demonzfyre said:

    This is the forums, not support.

    They have a very slow response that's why i tried to post here. Looks like it's useless.
  • PhiliaPhilia Member Posts: 87 ★
    Locked or u got banned?! 🙄
  • SummonerNRSummonerNR Member, Guardian Posts: 14,360 Guardian
    If your account has been “banned”, it most likely is banned for more than just the time of a single War.
    So you will miss some time.
  • ReignkingTWReignkingTW Member Posts: 2,774 ★★★★★
    Demonzfyre said:

    This is the forums, not support.

    Sir, this is a Wendy's.
  • DemonzfyreDemonzfyre Member Posts: 23,082 ★★★★★
    This is the forums, not support.
    ReignkingTW said:

    Demonzfyre said:

    This is the forums, not support.

    Sir, this is a Wendy's.
    I wish it were an Arby's. I want some curly fries.
  • PemulaPemula Member Posts: 60 ★
    Philia said:

    Locked or u got banned?! 🙄

    They lock it cause they said someone tried to access my account. Like this
  • PemulaPemula Member Posts: 60 ★

  • PemulaPemula Member Posts: 60 ★
    And now i missed to place defenders cause of this stupid action from them. Still no respond to my ticket
  • DemonzfyreDemonzfyre Member Posts: 23,082 ★★★★★
    Pemula said:

    And now i missed to place defenders cause of this stupid action from them. Still no respond to my ticket

    Maybe don't share your account next time.
  • DNA3000DNA3000 Member, Guardian Posts: 20,778 Guardian
    Pemula said:

    And now i missed to place defenders cause of this stupid action from them. Still no respond to my ticket

    According to support, someone else is claiming to own your account. They have no way to know which of you is lying and which is telling the truth, so they have locked the account until one of you can prove you own it. Generally speaking, this happens when you share your account details with someone else. Either that, or you gave away your phone and it was set to autologin to your game account. Either way, this wasn't stupid on their part, this is reasonable given the current situation. If I were you, I would be less worried about being unable to place defenders, and more worried about permanently losing access to your account. Someone else claims to own it, and you need to prove you're the true owner, or else you're never getting it back.
  • PemulaPemula Member Posts: 60 ★
    Demonzfyre said:

    Pemula said:

    And now i missed to place defenders cause of this stupid action from them. Still no respond to my ticket

    Maybe don't share your account next time.
    Thanks boi. You're the god !
  • PemulaPemula Member Posts: 60 ★
    DNA3000 said:

    Pemula said:

    And now i missed to place defenders cause of this stupid action from them. Still no respond to my ticket

    According to support, someone else is claiming to own your account. They have no way to know which of you is lying and which is telling the truth, so they have locked the account until one of you can prove you own it. Generally speaking, this happens when you share your account details with someone else. Either that, or you gave away your phone and it was set to autologin to your game account. Either way, this wasn't stupid on their part, this is reasonable given the current situation. If I were you, I would be less worried about being unable to place defenders, and more worried about permanently losing access to your account. Someone else claims to own it, and you need to prove you're the true owner, or else you're never getting it back.
    I think it's because i sent ticket with 2 different email accidentally cause of identical email name of mine. So their system caught it as 2 different person claim the account.
  • o_oo_o Member Posts: 881 ★★★★
    If I’m support, i settle this by threatening to split the account in two
  • WhoDaPooWhoDaPoo Member Posts: 411 ★★★
    o_o said:

    If I’m support, i settle this by threatening to split the account in two

    I'll take the 4, 5, and 6 stars, you can have the 1s, 2s, and 3s
  • PemulaPemula Member Posts: 60 ★
    WhoDaPoo said:

    o_o said:

    If I’m support, i settle this by threatening to split the account in two

    I'll take the 4, 5, and 6 stars, you can have the 1s, 2s, and 3s
    nice move
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