Payed for units and didn’t receive them

Agent_venomAgent_venom Member Posts: 51 ★
in Bugs and Known Issues
Hey I just purchased an Odin and they charged my card but I didn’t receive the units. Can anyone tell me who I need to speak to so I can either get my money back or the units I payed for.

Comments

  • TheOneAndOnlyTheOneAndOnly Member Posts: 690 ★★★
    Agent_venom wrote: »
    Hey I just purchased an Odin and they charged my card but I didn’t receive the units. Can anyone tell me who I need to speak to so I can either get my money back or the units I payed for.

    Contact support in game.
  • Agent_venomAgent_venom Member Posts: 51 ★
    How do I do that, never done it. It’s strange because it’s never happen to me before.
  • TheOneAndOnlyTheOneAndOnly Member Posts: 690 ★★★
    Agent_venom wrote: »
    How do I do that, never done it. It’s strange because it’s never happen to me before.

    The little gear icon in the game. Click it and there is an interactive menu that will open in a web browser that guides you through what to do and what to complete.
  • Agent_venomAgent_venom Member Posts: 51 ★
    Ok thanks
  • Vision_41Vision_41 Member Posts: 721 ★
    Did you refresh your game? If not then try that. If you did, then go to Support.
  • Agent_venomAgent_venom Member Posts: 51 ★
    Yea I refresh that game and close the app as well, just submitted a ticket. Hopefully they can help
  • Agent_venomAgent_venom Member Posts: 51 ★
    Just got it sorted out thanks for the help everyone
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