Loyalty Bundle Purchase Bug?

SiliyoSiliyo Member Posts: 1,502 ★★★★★
in General Discussion


I purchased 2 but did not get 2,000 points. What’s going on?
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Comments

  • jcphillips7jcphillips7 Member Posts: 1,490 ★★★★
    It has to be the selector for 1.5 mil.
  • Mohammad07Mohammad07 Member Posts: 183 ★★
    laserjohn26 said:

    Where do you trade gold for loyalty like it says in the mail?

    You can trade loyalty for gold by buying aq tickets and then trading them for gold
  • Il_CuocoIl_Cuoco Member Posts: 17 ★
    Lol. They mean "you'll also be able to trade your gold for Loyalty for a limited time." from the Cap's Commissary is Open email.
  • ahmynutsahmynuts Member Posts: 8,040 ★★★★★
    You need to buy the selector
  • Manup456Manup456 Member Posts: 890 ★★★★
    This says gold for loyalty 🤔

  • Redsteve2405Redsteve2405 Member Posts: 2 ★
    I seen that in the email and looked through all the tabs with no luck. I went to go look at the email about it and it was gone.
  • Savage123456789Savage123456789 Member Posts: 850 ★★★★
    Did the same mistake. Another reason they should have been more clear on details about this event.
  • UsagicassidyUsagicassidy Member Posts: 1,716 ★★★★★
    Savage123456789 said:

    Did the same mistake. Another reason they should have been more clear on details about this event.

    Yeah this whole "spacing the event out" AND not giving any sort of heads-up will cause people to make silly mistakes like this.

    Which I bet is what Kabam was counting on.
  • The_cloneThe_clone Member Posts: 9 ★
    Really not very clear on what will and won’t give points in the event when they are adding different things to the store each week. Very poor.
  • WOLF_LINKWOLF_LINK Member Posts: 1,376 ★★★★
    The pts distribution we talked about all week clearly said Loyalty Selector. And 1000 Pts multiple times would be way too good to be true. That’s your own fault.
  • SiliyoSiliyo Member Posts: 1,502 ★★★★★
    Eb0ny-O-M4w said:

    Yeah I did this mistake as well ... will try my luck for the refund but, no hopes

    They just refunded me. How about you?
  • KrazewulfosKrazewulfos Member Posts: 165 ★
    Savage123456789 said:

    Did the same mistake. Another reason they should have been more clear on details about this event.

    kabam, being exceptionally clear on details about an event? great joke. Typos, and such galore.
  • Eb0ny-O-M4wEb0ny-O-M4w Member Posts: 14,159 ★★★★★
    Siliyo said:

    Eb0ny-O-M4w said:

    Yeah I did this mistake as well ... will try my luck for the refund but, no hopes

    They just refunded me. How about you?
    Nothing yet, guess I wrote the ticket a little bit late
  • SiliyoSiliyo Member Posts: 1,502 ★★★★★
    Eb0ny-O-M4w said:

    Siliyo said:

    Eb0ny-O-M4w said:

    Yeah I did this mistake as well ... will try my luck for the refund but, no hopes

    They just refunded me. How about you?
    Nothing yet, guess I wrote the ticket a little bit late
    Or they’re backed up with requests like ours 😅 but I’m sure if they did it for me, they can for you too
  • Savage123456789Savage123456789 Member Posts: 850 ★★★★
    This is the first time I sent a ticket in for something, is it normal for the ticket request document to ask questions about when your first purchase in your account was made, when did you create your account etc, or did I use the wrong support system? lol @Siliyo
  • UsagicassidyUsagicassidy Member Posts: 1,716 ★★★★★
    Siliyo said:

    Eb0ny-O-M4w said:

    Yeah I did this mistake as well ... will try my luck for the refund but, no hopes

    They just refunded me. How about you?
    What part did they refund you on? Purchasing the Loyalty trade-in bundle?

    I assumed they wouldn't so I didn't even think to try. But now I will if you got a response this fast. I haven't gotten a response yet for something earlier.

    Also... don't we just love how all of this is happening on a Friday and if they don't get back to us, it'll be the weekend and then it'll be too late cause of when the event ends?

    Just lovely.
  • UsagicassidyUsagicassidy Member Posts: 1,716 ★★★★★
    Savage123456789 said:

    This is the first time I sent a ticket in for something, is it normal for the ticket request document to ask questions about when your first purchase in your account was made, when did you create your account etc, or did I use the wrong support system? lol @Siliyo

    Generally that's for real-money purchases. But it'll still get to the right people.

    Next time, just choose "I need help" rather than "I have an issue with my account".
  • Savage123456789Savage123456789 Member Posts: 850 ★★★★
    Usagicassidy said:

    Savage123456789 said:

    This is the first time I sent a ticket in for something, is it normal for the ticket request document to ask questions about when your first purchase in your account was made, when did you create your account etc, or did I use the wrong support system? lol @Siliyo

    Generally that's for real-money purchases. But it'll still get to the right people.

    Next time, just choose "I need help" rather than "I have an issue with my account".
    Thank you. It was all confusing for me with all these questions I don't remember the answers to, lol
  • SiliyoSiliyo Member Posts: 1,502 ★★★★★
    Usagicassidy said:

    Siliyo said:

    Eb0ny-O-M4w said:

    Yeah I did this mistake as well ... will try my luck for the refund but, no hopes

    They just refunded me. How about you?
    What part did they refund you on? Purchasing the Loyalty trade-in bundle?

    I assumed they wouldn't so I didn't even think to try. But now I will if you got a response this fast. I haven't gotten a response yet for something earlier.

    Also... don't we just love how all of this is happening on a Friday and if they don't get back to us, it'll be the weekend and then it'll be too late cause of when the event ends?

    Just lovely.
    They refunded the units I used to purchase and removed 240,000 loyalty from my account
  • VaniteliaVanitelia Member Posts: 542 ★★★
    edited September 2023
    I bought the selector and I didn't get the 1k points for it, so I have no idea how you get the points for the event.

    My mistake. I should have read it better. Had plenty of loyalty but spending 3 million loyalty doesn't feel good.
  • Ayden_noah1Ayden_noah1 Member Posts: 2,076 ★★★★
    edited September 2023


    Just saw this from Kabam in another post. Submit a ticket to get a refund.
  • UsagicassidyUsagicassidy Member Posts: 1,716 ★★★★★
    Did you say it was because of the wrong verbiage in the in-game message? Cause I know previously they had stated "NO refunds for anything for this event"
  • Ayden_noah1Ayden_noah1 Member Posts: 2,076 ★★★★
    Not sure it wasn't me that got the refund. I was reading a different post about it. The title of the post was MAN I FEEL DUMB
  • MrSakuragiMrSakuragi Member Posts: 6,002 ★★★★★
    Usagicassidy said:

    Did you say it was because of the wrong verbiage in the in-game message? Cause I know previously they had stated "NO refunds for anything for this event"

    They are not refunding items because of the points for solo event. I assume this is being refunded because no points are awarded for the unit-loyalty trade in.
  • WOLF_LINKWOLF_LINK Member Posts: 1,376 ★★★★
    Usagicassidy said:

    Siliyo said:

    Eb0ny-O-M4w said:

    Yeah I did this mistake as well ... will try my luck for the refund but, no hopes

    They just refunded me. How about you?
    What part did they refund you on? Purchasing the Loyalty trade-in bundle?

    I assumed they wouldn't so I didn't even think to try. But now I will if you got a response this fast. I haven't gotten a response yet for something earlier.

    Also... don't we just love how all of this is happening on a Friday and if they don't get back to us, it'll be the weekend and then it'll be too late cause of when the event ends?

    Just lovely.
    They are just not able to revert purchases that rewarded you with Event Pts, but since this one adds no Pts you can try.
  • Eb0ny-O-M4wEb0ny-O-M4w Member Posts: 14,159 ★★★★★
    Just got my refund on it
  • MSTR_FSTR1MSTR_FSTR1 Member Posts: 11 ★
    Haven’t gotten my refund yet but makes no sense. Why not make it part of solo event? So confusing?
  • UsagicassidyUsagicassidy Member Posts: 1,716 ★★★★★
    MSTR_FSTR1 said:

    Haven’t gotten my refund yet but makes no sense. Why not make it part of solo event? So confusing?

    I haven’t either and I can’t help but think this is going to be a “so sorry you didn’t get it in time” type of situation where some people are given the refund and others not until it’s too late and it’s just *not their fault*
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