Glory store issues

Ma77y23Ma77y23 Member Posts: 3
in General Discussion
I tried to purchased some T3AC fragments from the glory store and when I did the amounts I purchased reduced the amount, I had 5 it was then at 4. I have tried to rasie a help ticket, but I'm struggling with the security questions, my account is almost 9 years old . I answered what I believe to be correct

I just wanted some advice or to see if this affecting other people to raise awareness and hopefully my get my fragments back
Thanks

Comments

  • ahmynutsahmynuts Member Posts: 7,547 ★★★★★
    Im confused. You're saying you purchased it once and the limit decreased by 1?
  • G-Hun-GearG-Hun-Gear Member Posts: 1,447 ★★★★
    I believe they are saying they had 5 in the inventory, purchased 1 from the glory store, and the inventory stock went down from 5 to 4…

    Which is strange, because they are talking about fragments, not fully formed catalysts…
  • Ma77y23Ma77y23 Member Posts: 3
    So before I purchased I had 5 full and 34361 fragments.
    I got the 10 stacks (@6750 each) of fragments from the store should have gone up to 7 full and 11861.
    Instead it decreased to 4 full and 11861
  • mdm_mimdm_mi Member Posts: 47 ★
    Similar issue for me. I had 3.5 Tier 1 Celestial Alloys. I spent 1900 glory to get 1400 Tier 1 Celestial Alloy fragments. Now, my inventory shows only 3 full Tier 1 Celestial Alloys. Instead of getting 1400 fragments, it appears that I subtracted 1400 fragments, or the system forgot to “carry the 1” to give me the correct amount of alloys
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