The team has found the source of the issue and will be sending out lost keys to impacted accounts. The timeline on this is not immediate and it looks like the keys will be distributed towards the end of the current event timer. There is some consideration being given to extending the event, but that has been messy, historically - this hasn't been decided on.
Will provide more updates when we have them.
Thank you for your patience, apologies for the inconvenience.
Perhaps with limited time to complete the event once keys are returned you could include some energy refills so summoners can bust it all out before it ends.
I feel that I am not entirely sure of what I need to do to get my lost keys back . I have a feeling that I'm not going to.... Bcos of that. Not entirely sure what to do, not logged cases before this is my first time..? All I do know is I had somewhere close to 9 entries left can someone help me? Or is it a case of just logging this on the forum as I have done and I will receive these in the mail? Can someone help? Tia
So, are you going to take away the energy usage for the side quest? It would kind of stink if you only gave us 3-5 days to use all the keys. Thats use of questing energy refills that can used in trying to do WoW, story, or other quest. Just asking for a friend...lol Grind on!
Used one key and haven't been able to get in since... really hoping you'll remove the energy cost for this at least so I can run every one I can... if it ever gets fixed.
The team has found the source of the issue and will be sending out lost keys to impacted accounts. The timeline on this is not immediate and it looks like the keys will be distributed towards the end of the current event timer. There is some consideration being given to extending the event, but that has been messy, historically - this hasn't been decided on.
Will provide more updates when we have them.
Thank you for your patience, apologies for the inconvenience.
This was 4 days ago. Any news? Time is starting to run out.
The team has found the source of the issue and will be sending out lost keys to impacted accounts. The timeline on this is not immediate and it looks like the keys will be distributed towards the end of the current event timer. There is some consideration being given to extending the event, but that has been messy, historically - this hasn't been decided on.
Will provide more updates when we have them.
Thank you for your patience, apologies for the inconvenience.
Will we still be able to access future keys when they unlock?
Eu quero saber qual á diferença entre esse cristal do valente e esse exemplar, porque eu não vejo diferença nenhuma, porque esse cristal diário do valente e pior que o cristal do exemplar O cristal valente diário já vou fazer 3 meses só vem catalisador bassico categoria 6 é Alfa 3 só tem isso é mais nada nunca cai em um herói de 7* não cai no catalisador de classe tô muito indignado por isso
The team is aiming to have the missing keys distributed via in-game message by March 1st.
We will also be extending the quest period so it will now end on March 20th, allowing additional completion time. We will also be extending the Un-Break my Ironheart solo events.
The team is aiming to have the missing keys distributed via in-game message by March 1st.
We will also be extending the quest period so it will now end on March 20th, allowing additional completion time. We will also be extending the Un-Break my Ironheart solo events.
The team is aiming to have the missing keys distributed via in-game message by March 1st.
We will also be extending the quest period so it will now end on March 20th, allowing additional completion time. We will also be extending the Un-Break my Ironheart solo events.
Thank you for your patience.
Thank you, would it be all keys, because now I cannot claim the just released ones as well.
Is the pinned Update the solution to the issue claiming today as well? That seems like a long time to wait to do a Side Quest that already makes us wait a week to unlock.
Do you have to apply to have your tokens replaced or does Kabam know who lost them? When mine disappeared, I assumed they expired because I hadn’t attempted the challenge yet. I was only able to claim one token today, the other 6 won’t respond to the claim button.
Not able to claim keys for week 3. I was only able to claim 21st milestone where thay have "tier2 devoted decryption" but can not claim other milestones for this week (for example milestone 20th)
Not sure what’s going on with some peoples. My keys from last week vanished after I ran the SQ a couple times, but I was able to claim all of this weeks.
Comments
All I do know is I had somewhere close to 9 entries left can someone help me? Or is it a case of just logging this on the forum as I have done and I will receive these in the mail? Can someone help? Tia
I have this mail, I can't claim that key either.
O cristal valente diário já vou fazer 3 meses só vem catalisador bassico categoria 6 é Alfa 3 só tem isso é mais nada nunca cai em um herói de 7* não cai no catalisador de classe tô muito indignado por isso
Ojala y pueda recuperar lo mas pronto posible para tener algo de tiempo
Gracias ....
Here with the new plan:
The team is aiming to have the missing keys distributed via in-game message by March 1st.
We will also be extending the quest period so it will now end on March 20th, allowing additional completion time. We will also be extending the Un-Break my Ironheart solo events.
Thank you for your patience.
Estou com problema em receber a chave de coração
Not sure what’s going on with some peoples. My keys from last week vanished after I ran the SQ a couple times, but I was able to claim all of this weeks.