30 min code not working properly?
The_losttier
Member Posts: 130 ★★
I use the code, the store said I have 3 weekly crystal but when I open the game there’s nothing there… I need to wait or I been kabamed?
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I'm not here to complain, just sharing that you're not alone, but I expect they'll come through soon enough.
1 star?
If you redeemed the three crystals last time but they never showed up in your account, maybe you thought they'd have fixed it so you'd have another opportunity during the code rerun. Sadly, not.
Now I've attended the original live stream, entered the code correctly, entered the code correctly a second time, and still have nothing to show for it. Kabam Support was just a waste of time (which seems to be the recurring theme here).
While I've pinged Miike and Jax about this (they're pretty much our only hope now), it's worth remembering that this is update week, the new monthly kicks in this week, and there are also some update issues they're dealing with, so it might take them awhile to get around to helping us. But I'm sure they'll fix this.
(Of course, I was also sure that the crystals just needed a little bit of time to show up in our accounts, and I was also sure that Kabam Support would be able to fix such an obvious and simple problem...! )
When I just saw the message on twitter I thought I will have another opportunity but sadly this is not the case. No help from support and no any official word from kabam
Just keep spamming "apply code" over and over
Went to open the game after and I received a single legend crystal
Not sure what happened there
Then I don't think Kabam will let the same code be claimed twice, for obvious reasons.
Perhaps reaching out to Xsolla support would help? Admittedly, I am ignorant of the tech side of things but I would think (hope?) they would be able to see that the code was redeemed but never paid out.
To be honest, the crystals aren’t that big of a deal, but I’m very curious as to why this happened and if it could happen again with other items. It would certainly be frustrating to make any purchases from the store to then not have them show up in game.
edit: got one of those Carbonara cores, too, which was nice. 550 unit value - and delicious!