Prime Gaming Reward: QR Code Opens App Store, Cannot Redeem Reward

Comments

• SummonerNR Member, Guardian Guardian › Posts: 13,178 Guardian

  January 29

  What browser were you using ?
  
  Best to use the one that is native to the OS/device (Chrome on Android, or Safari on Apple), instead of additionally installed browser.
  
  Those are more likely to open the actual MCOC App (as needed for this to work), instead of linking to the App Store.

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• BloodyRose Member Posts: 229 ★

  January 29

  Update:
  I received the "Your Prime Gaming claim is confirmed" email, but still no rewards.

  SummonerNR said:

  What browser were you using ?
  
  Best to use the one that is native to the OS/device (Chrome on Android, or Safari on Apple), instead of additionally installed browser.
  
  Those are more likely to open the actual MCOC App (as needed for this to work), instead of linking to the App Store.

  I tried with Safari, FireFox AND Chrome. Same results using all browsers.

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• SummonerNR Member, Guardian Guardian › Posts: 13,178 Guardian

  January 29

  Is Safari ALSO the browser that is setup to be used by your Camera / QR scanner ?
  
  Or just the browser that you initially use at the beginning (going to Amazon Gaming site at first) ?

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• BloodyRose Member Posts: 229 ★

  January 29

  SummonerNR said:

  Is Safari ALSO the browser that is setup to be used by your Camera / QR scanner ?
  
  Or just the browser that you initially use at the beginning (going to Amazon Gaming site at first) ?

  Safari is default for the camera which I changed for testing. And, I also pasted the link from the code into the different browsers with the same results.

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• BloodyRose Member Posts: 229 ★

  January 29

  Update: I logged into Prime Gaming in the browser on the iPhone and clicked on the "Redeem in-game" button and am having the same issue. The App Store opens and not the MCOC app.

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• BloodyRose Member Posts: 229 ★

  January 30

  Dunno what happened, but it's working now.
  
  
  

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• Griffoplay Member Posts: 270 ★

  January 30

  BloodyRose said:

  Dunno what happened, but it's working now.
  
  
  

  I have the same issue with the last 3 months (was able to reedem in game the very first).
  do you mind If I ask: Do you have the same email for amazon and Mcoc?

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• Griffoplay Member Posts: 270 ★

  January 30

  wow!! it worked!!
  in a weird way.
  

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• Griffoplay Member Posts: 270 ★

  January 30

  
  
  press and hold on the "Redeem in-game" text.
  
  
  
  Select "open in Marvel"
  
  done
  

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• BloodyRose Member Posts: 229 ★

  February 1 edited February 1

  Griffoplay said:

  
  I have the same issue with the last 3 months (was able to reedem in game the very first).
  do you mind If I ask: Do you have the same email for amazon and Mcoc?

  No. It's a different email addresses. That really shouldn't matter because when you claim the reward in your prime account you don't get any in-game notification, like when you get the free crystals in the Summoner's Market. Totally disconnected. It's the QR code that SHOULD open the app where you are logged in to your Kabam account and trigger the in-app reward .

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• SummonerNR Member, Guardian Guardian › Posts: 13,178 Guardian

  February 1

  Question for (SUCCESSFUL) people using newly discovered method of PRESS-N-HOLD on the Blue “REDEEM IN-GAME” button shown in pics above..
  
  Are these screens different now than what they had been originally when first made (couple months ago) ?
  
  Wonder if @Kabam Miike had them enhance this Button (or even the whole screen ?) to add the Press-n-Hold pop-up screens method, to more directly let you say “Open in MCOC” ? Because of earlier issues with having to make sure you were using the correct browser, or else it was opening the App/Play Store instead.
  
  So that now you can directly tell it how to open.
  
  (**suggestion, Kabam should add wording somewhere there to say that you can do that Press-n-Hold)

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• Rollex Member Posts: 9 ★

  March 26

  Same issue still exist.
  Unable to claim Prime rewards. QR code scan is opening App store instead of launching a game. Reward on prime gaming page is "Pending" status.
  

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• BloodyRose Member Posts: 229 ★

  March 31

  To get this to work correctly on my iPhone I do the following:

  1. Go to Prime Gaming on my laptop
     
  2. Claim the award
     
  3. Scan the QR code with the iPhone
     
  4. Allow the link to open in Safari and then open the App Store
     
  5. Quit the App Store and go back to Safari
     
  6. Copy the link
     
  7. Open Chrome
     
  8. Paste the link and hit enter
     
  9. Chrome should open the MCOC app instead of the App Store
     

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• SummonerNR Member, Guardian Guardian › Posts: 13,178 Guardian

  April 1

  BloodyRose said:

  To get this to work correctly on my iPhone I do the following:
  
  

  1. Go to Prime Gaming on my laptop
     
  2. Claim the award
     
  3. Scan the QR code with the iPhone
     
  4. Allow the link to open in Safari and then open the App Store
     
  5. Quit the App Store and go back to Safari
     
  6. Copy the link
     
  7. Open Chrome
     
  8. Paste the link and hit enter
     
  9. Chrome should open the MCOC app instead of the App Store
     

  If you are able to do “COPY the LINK” (in your steps above), I’m assuming you are doing a PRESS-N-HOLD on the earlier REDEEM button, such the the following pop-up appears (copy from earlier pic, unfortunately this original contributor pic was not in English, but you can understand).
  
  So if you are at there, just do the OPEN IN MCOC, instead of the COPY LINK.
  
  (edit), oh, I think you are saying you are copying the link from one step further, within Safari, not the Pop-up. So to get the pop-up instead, just do the PRESS-N-HOLD on that original REDEEM button. And then select OPEN IN MCOC.
  
  
  

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• BloodyRose Member Posts: 229 ★

  April 1

  SummonerNR said:

  BloodyRose said:

  To get this to work correctly on my iPhone I do the following:
  
  

  1. Go to Prime Gaming on my laptop
     
  2. Claim the award
     
  3. Scan the QR code with the iPhone
     
  4. Allow the link to open in Safari and then open the App Store
     
  5. Quit the App Store and go back to Safari
     
  6. Copy the link
     
  7. Open Chrome
     
  8. Paste the link and hit enter
     
  9. Chrome should open the MCOC app instead of the App Store
     

  If you are able to do “COPY the LINK” (in your steps above), I’m assuming you are doing a PRESS-N-HOLD on the earlier REDEEM button, such the the following pop-up appears (copy from earlier pic, unfortunately this original contributor pic was not in English, but you can understand).
  
  So if you are at there, just do the OPEN IN MCOC, instead of the COPY LINK.
  
  (edit), oh, I think you are saying you are copying the link from one step further, within Safari, not the Pop-up. So to get the pop-up instead, just do the PRESS-N-HOLD on that original REDEEM button. And then select OPEN IN MCOC.
  
  
  

  That's a good alternative if you are logged into Prime Gaming on your device. I don't log in to Amazon on my phone.

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• Rafa_19 Member Posts: 1

  May 14

  Is contest still available on prime gaming? I can’t seem to find anything for it anymore.

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