Wrong purchase In-game offers, how to rollback

MBBMBB Member Posts: 77 ★
in General Discussion
Hi guys
I make an accidental at purchase wrong offer in-game. Actually when I completed the monthly siquest at Thronebreaker difficulty and back to home screen, the offer bundle is pop-up and I have an mistake to click on the bottom then it purchase immediately , and cost me 2300 unit.
My progression now is Valliant and I have no reason to buy this bundle. Please share me how I can raise an ticket to revert it and get the unit back.



Comments

  • MBBMBB Member Posts: 77 ★
    Anyone help ?
  • GamerGamer Member Posts: 10,896 ★★★★★
    MBB said:

    Anyone help ?

    Go to settings in game then support and then you submit a ticket to get it reversed and what ever you do not use them at all
  • MBBMBB Member Posts: 77 ★
    Gamer said:

    MBB said:

    Anyone help ?

    Go to settings in game then support and then you submit a ticket to get it reversed and what ever you do not use them at all
    Thanks matte. Gonna do it. Do you know how long does them take to do it ?
  • GamerGamer Member Posts: 10,896 ★★★★★
    MBB said:

    Gamer said:

    MBB said:

    Anyone help ?

    Go to settings in game then support and then you submit a ticket to get it reversed and what ever you do not use them at all
    Thanks matte. Gonna do it. Do you know how long does them take to do it ?
    Probably 2 to 3 days all depends one the progress you hav with them
  • Chuck_FinleyChuck_Finley Member Posts: 1,220 ★★★★★
    They reversed my mistake in less than 24 hours FWIW.
  • AvnishAvnish Member Posts: 457 ★★★
    Raised ticket to kabam support. Don't use any item..I also did it by mistake. But they reversed my purchase in 24 hrs..
  • BEA5T_FURYBEA5T_FURY Member Posts: 128 ★
    Just raise a ticket to support and ask them to revert it and as long as you didn't use any of the purchased items they will revert it back
  • MBBMBB Member Posts: 77 ★
    Chuck_Finley said:

    They reversed my mistake in less than 24 hours FWIW.

    Avnish said:

    Raised ticket to kabam support. Don't use any item..I also did it by mistake. But they reversed my purchase in 24 hrs..

    Nice guys. Kabam has responded. They fully refund to me. Just 12hours after submit ticket.
    Thanks all you guys for advise :)
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