EMERGENCY MAINTENANCE

There was an issue with an offer that sent out a surplus of Tier 7 Basic Catalysts.
While the Game Team investigates a way to remedy this issue, we will be putting the Game into Emergency Maintanance.

We do not currently have an estimate on how long this will take, however, we will let you know as soon as we know anything.

Thank you for your patience.

Need help with email

NuclearNuclear Member Posts: 47 ★
in General Discussion
I want to use a new email but the problem is that the old email I use doesn’t exist anymore so I can’t confirm the request but I’ve beenplaying on the account ever since it was created daily and have screenshots proving it’s my own. What can I do to change the mail because I’m afraid to lose my account.

Comments

  • MrSakuragiMrSakuragi Member Posts: 6,195 ★★★★★
    Submit a support ticket. They can change your email for you as long as you can prove ownership of the account.

    https://help.kabamsupport.com/hc/en-us/articles/360052368052-Changing-Your-Email-Address
  • FurrymoosenFurrymoosen Member Posts: 5,692 ★★★★★
    edited December 2024
    Like is stated above, a support ticket is the only way to go. But be prepared, screenshots don't prove account ownership in the slightest. You've got a few questions to answer and if you don't answer them all correctly, then they won't be able to help you.
    The good news is, you won't lose your account just because you don't have access to the email. You should still be able to login just fine, especially if it's the first account you signed into when you downloaded the app (it will go to that account by default).
    The only real concern in losing access to the account without email access would be if you bought the account and you're worried about the actual original owner changing things on you. And if that's where the worry is coming from, then losing the account should be a legitimate concern.
  • winterthurwinterthur Member Posts: 8,369 ★★★★★
    Nuclear said:

    I want to use a new email but the problem is that the old email I use doesn’t exist anymore so I can’t confirm the request but I’ve beenplaying on the account ever since it was created daily and have screenshots proving it’s my own. What can I do to change the mail because I’m afraid to lose my account.

    why do you need to change the email?
  • NuclearNuclear Member Posts: 47 ★
    winterthur said:

    Nuclear said:

    I want to use a new email but the problem is that the old email I use doesn’t exist anymore so I can’t confirm the request but I’ve beenplaying on the account ever since it was created daily and have screenshots proving it’s my own. What can I do to change the mail because I’m afraid to lose my account.

    why do you need to change the email?
    Because the old email doesn't exist anymore and I made it when I was 13 for this game but long since I've been using a different one
  • NuclearNuclear Member Posts: 47 ★
    Furrymoosen said:

    Like is stated above, a support ticket is the only way to go. But be prepared, screenshots don't prove account ownership in the slightest. You've got a few questions to answer and if you don't answer them all correctly, then they won't be able to help you.
    The good news is, you won't lose your account just because you don't have access to the email. You should still be able to login just fine, especially if it's the first account you signed into when you downloaded the app (it will go to that account by default).
    The only real concern in losing access to the account without email access would be if you bought the account and you're worried about the actual original owner changing things on you. And if that's where the worry is coming from, then losing the account should be a legitimate concern.

    Alright thanks I know all the login info and everything about the account it's just that the email is expired
  • winterthurwinterthur Member Posts: 8,369 ★★★★★
    Nuclear said:

    I want to use a new email but the problem is that the old email I use doesn’t exist anymore so I can’t confirm the request but I’ve beenplaying on the account ever since it was created daily and have screenshots proving it’s my own. What can I do to change the mail because I’m afraid to lose my account.

    why do you need to change the email?
    Nuclear said:

    winterthur said:

    Nuclear said:

    I want to use a new email but the problem is that the old email I use doesn’t exist anymore so I can’t confirm the request but I’ve beenplaying on the account ever since it was created daily and have screenshots proving it’s my own. What can I do to change the mail because I’m afraid to lose my account.

    why do you need to change the email?
    Because the old email doesn't exist anymore and I made it when I was 13 for this game but long since I've been using a different one
    You will have access to game whether email is dead or otherwise and can access to website. Only thing to lose out is

    1/ if game developer runs a get a champ by sending a code to email
    2/ end year statistics
  • Amanda_CruzeAmanda_Cruze Member Posts: 386 ★★★
    winterthur said:

    Nuclear said:

    I want to use a new email but the problem is that the old email I use doesn’t exist anymore so I can’t confirm the request but I’ve beenplaying on the account ever since it was created daily and have screenshots proving it’s my own. What can I do to change the mail because I’m afraid to lose my account.

    why do you need to change the email?
    Nuclear said:

    winterthur said:

    Nuclear said:

    I want to use a new email but the problem is that the old email I use doesn’t exist anymore so I can’t confirm the request but I’ve beenplaying on the account ever since it was created daily and have screenshots proving it’s my own. What can I do to change the mail because I’m afraid to lose my account.

    why do you need to change the email?
    Because the old email doesn't exist anymore and I made it when I was 13 for this game but long since I've been using a different one
    You will have access to game whether email is dead or otherwise and can access to website. Only thing to lose out is

    1/ if game developer runs a get a champ by sending a code to email
    2/ end year statistics
    I am not getting end year statistics
  • MrSakuragiMrSakuragi Member Posts: 6,195 ★★★★★
    winterthur said:

    Nuclear said:

    I want to use a new email but the problem is that the old email I use doesn’t exist anymore so I can’t confirm the request but I’ve beenplaying on the account ever since it was created daily and have screenshots proving it’s my own. What can I do to change the mail because I’m afraid to lose my account.

    why do you need to change the email?
    Nuclear said:

    winterthur said:

    Nuclear said:

    I want to use a new email but the problem is that the old email I use doesn’t exist anymore so I can’t confirm the request but I’ve beenplaying on the account ever since it was created daily and have screenshots proving it’s my own. What can I do to change the mail because I’m afraid to lose my account.

    why do you need to change the email?
    Because the old email doesn't exist anymore and I made it when I was 13 for this game but long since I've been using a different one
    You will have access to game whether email is dead or otherwise and can access to website. Only thing to lose out is

    1/ if game developer runs a get a champ by sending a code to email
    2/ end year statistics
    Also can’t reset password without access to email
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