My account is suspended for 30 days
Ertuatv4
Member Posts: 1
What is the reason why my account has been suspended for 30 days?
3
Comments
Account sharing
Playing on modded game clients or otherwise cheating
Playing in emulated environments
Abusive conduct in global chat
As to specifics, Kabam does not generally share the specifics of what or how they detected what they did, as this can aid cheaters to avoid future detection. If you wish to appeal your suspension you have two options. First, the standard option is to open a support ticket. Generally this will only result in support explaining why you were banned in general terms. Suspension reversals through support are extremely rare or non-existent.
Second, and I don't recommend this, you can attempt to press your case here on the forums. Now, no one on the forums can actually help you in the general case: forum moderators have no power to unban someone, no player has the power to intercede in your defense (if someone says they can, they are punking you), and customer support does not generally monitor the forums. However, in rare cases you could draw the attention of a developer capable of investigating your ban. However, you should know that by policy Kabam treats player discipline as confidential: they do not release information on player bans to other players. If someone in your alliance cheats and gets your points docked in Alliance war, you can't ask support who it was. They won't tell you, by policy. But this policy now has an exception: if a player outs themselves publicly and demands proof they were banned correctly, Kabam *can* now share details of that discipline. And sometimes they do, to the delight of the forum community at large.
As I said, I cannot recommend this particular course of action, as the devs have been batting 99.999% on suspensions and bans. The odds of you being the astronomically rare innocent victim are not high. Take the suspension and come back in 30 days and play cleanly. Or play chicken with the people who have logs of everything you've ever done in the game and potentially be the entertainment of the week for the forum community who will mostly dance around the bonfire. Your call.