About Chat bans

So I got chat banned and I wanna know if there's any way of seeing how long it lasts.Some people said it can last up to 2 weeks and some said it's permanent so I just want to know how to see how long it lasts.
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My main account is chat banned since 2018. I have submitted support ticket many times, but I always received the same generic response. Just use another messaging app and move on.
It’s not timed or reviewed in any way. It’s permanent.