I accidentally deleted a hero! :(

AzzaStazzaAzzaStazza Member Posts: 2
edited January 2018 in Suggestions and Requests
I accidentally deleted my highest ranked hero because i wasn't concentrating! Is there anyway to reclaim it or not? Absolutely gutted!

Comments

  • SolswerdSolswerd Member Posts: 1,879 ★★★★
    AzzaStazza wrote: »
    I accidentally deleted my highest ranked hero because i wasn't concentrating! Is there anyway to reclaim it or not? Absolutely gutted!

    Go into settings and contact support. If you did not use any of the resources from selling the champ, they usually give it back.

    (important sidenote: when support returns a sold champ to you it is usually returned at rank 1 level 1....no matter what rank/level the champ was when it was sold)
  • AzzaStazzaAzzaStazza Member Posts: 2
    Solswerd wrote: »
    AzzaStazza wrote: »
    I accidentally deleted my highest ranked hero because i wasn't concentrating! Is there anyway to reclaim it or not? Absolutely gutted!

    Go into settings and contact support. If you did not use any of the resources from selling the champ, they usually give it back.

    (important sidenote: when support returns a sold champ to you it is usually returned at rank 1 level 1....no matter what rank/level the champ was when it was sold)

    I shall give it a try, thank you very much!
  • SpeedbumpSpeedbump Member Posts: 1,520 ★★★
    Lol not going to happen. There are safe guards from keeping that from happening. Yet you said on to all of them. Good luck, but won't happen.
  • BahamutBahamut Member Posts: 2,307 ★★★★
    Speedbump wrote: »
    Lol not going to happen. There are safe guards from keeping that from happening. Yet you said on to all of them. Good luck, but won't happen.

    It has happened. Contact support and tell them what happened. They SHOULD give it back
  • Dexman1349Dexman1349 Member Posts: 3,060 ★★★★★
    edited January 2018
    Bahamut wrote: »
    Speedbump wrote: »
    Lol not going to happen. There are safe guards from keeping that from happening. Yet you said on to all of them. Good luck, but won't happen.

    It has happened. Contact support and tell them what happened. They SHOULD give it back

    There are several things that support *should* do, but they don't. As stated above, you clicked through all of the safeguards before selling. In effect, Kabam has done their end of preventing it, and you did it anyways.

    Hope for the best, but don't expect to see that champ again until you pull them from from another crystal.
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  • MosephusMosephus Member Posts: 10
    They do honestly help more often than not. My son bought several unit bundles and they refunded all units spent, provided I didn't use the items until the process was complete. Just don't use any mats and you should be good.
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