Unwarranted banning

I have received a ban from MCOC for a terms of service violation. I have not been given an explanation so I could only speculate why. When trying to contact Kabamm I get only cookie cutter responses via email. First off whether any one believes me or not, I DO NOT CHEAT! The only possible reason I could think of is that I play on two devices. My phone cracked early December so I had to purchase a new phone. I chose a cheaper more affordable model and found that MCOC lagged terribly on it. I have been using my old cracked phone to play whenever WIFI is available. I think it may have been confused with account sharing. If not that, then I have no clue as to why else. I bring my story to a public forum because I feel I have done nothing wrong. # KABAAMED