Game down? [Merged Threads]

TrimbobTrimbob Member Posts: 194 ★
edited March 2018 in Bugs and Known Issues
Unable to log on!

IOS 11.2.6
IPhone 7+
Post edited by Kabam Zibiit on

Comments

  • UnknownUnknown
    This content has been removed.
  • Dr_BrownDr_Brown Member Posts: 225 ★
    im gonna log in and see if i have this problem
  • Dr_BrownDr_Brown Member Posts: 225 ★
    im able to log in on a device running on android 4.4 or higher
  • IceBobbyIceBobby Member Posts: 110 ★
    I'm on an iPhone 6s+ on Verizon.
    Both on wifi and on cellular data my game is displaying the network connection issue message and not opening. Is this happening to others and KABAM do u know what's going on right now?
  • IceBobbyIceBobby Member Posts: 110 ★
    @Trimbob mine is offline too
  • UnknownUnknown
    This content has been removed.
  • MattScottMattScott Member Posts: 587 ★★
    Mines down also
  • ItempasItempas Member Posts: 57 ★
    Also down
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    Hey everyone, I double-checked and the game isn't down right now. Would those of you who are having trouble connecting be able to run through some of our troubleshooting steps for iOS and Android. I know some of this may seem straightforward, but going through all the steps in order can be quite helpful. If you are still having issues afterward, can you send me your device, OS, and carrier info?
  • chev327foxchev327fox Member Posts: 826 ★★
    edited March 2018
    Down for me now too. Wasn't down when he first posted but went down for me soon after.

    Trimbob wrote: »
    @IceBobby I’ve had to deleted the app and reinstall it. Now sorted.

    Yeah this sorted me last time when I had this issue so was trying it again to find the download is not working correctly now (it is going super slow and then seems like it just stalls).

    Yup. Pretty excited about it.

    As long as I can get back soon so I can finish my Hero Use 4th milestone I will be happy (had just popped a revive too). Fingers crossed!
  • chev327foxchev327fox Member Posts: 826 ★★
    The game finally downloaded and installed and worked again ;) Just wanted to let people know... try re-installing the game ;)
  • mespadamespada Member Posts: 59 ★
    left my phone charging for about 7 mins, now i cant connect (wifi, or cellular)? why are yall so bad at this? can y'all please get your stuff together?
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