black screen

Starlord4uStarlord4u Member Posts: 4
in Bugs and Known Issues
A day ago my game start not working very well when I opened game it goes black screen then I today reinstall the game but my problem remains same please fix that

Comments

  • Kabam AhabKabam Ahab Moderator Posts: 956
    Hi Starlord4u.

    Have you tried disabling any background apps to see if this improves the performance issues that you are experiencing? If the issue persists, please reach out to our Support Team for further assistance with this issue.

    To assist our team in determining a cause as well as a possible resolution, please include the following information when submitting a Bug Report:

    Device:
    Operating System:
    Issue and any available screenshots:
    Is the issue repeatable? How?
    Specific location the issue is occurring?
    Troubleshooting Steps Taken to attempt to resolve the issue/results:

    Our QA team is constantly reviewing the forums and bug reports, and working to resolve issues that are reported here. Thank you for providing as much detail as possible!
  • Starlord4uStarlord4u Member Posts: 4
    Yes this issue is repeatable I download today is about an month it is still black screen please solve this problem
  • Kabam AhabKabam Ahab Moderator Posts: 956
    Hi Starlord4u,

    Have you have the opportunity to reach out to our Support Team yet? If you have not, please send the requested information to our Support Team.
  • Starlord4uStarlord4u Member Posts: 4
    My problem still not fix try to do anything slove this problem please........
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