6* Featured Crystal Error [Merged Threads]

So opened my 6* featured and it was stopping on Cap IW and I then got an error message and had to reopen crystal. Second time around it stopped on Rocket Racoon. Any thoughts?

Comments

Outsider75

Do we have a solution yet?

Beatlerao

All quiet on the Western front!

ms629

Nothing yet

LilMaddogHT

Appreciate the time to look into this. While there have been many potential solutions offered, what was the error exactly in the crystal? Was the error caused by a particular champion in the crystal? I'm not looking for a freebie but a fair clean shot at what is in the 6* feature crystal. 15,000 shards doesn't come easy or cheap, even for the C.O.W. For a typical player, it is around 6 months of EQ Uncollected. Sure you can additional get 6* shards from dup'n 5*s, win some 3 BG wars, etc but 15,000 shards is a big time and/or money investment. Please make this right Kabam.

Ezekiel2517

This is for those who believe that Kabam gives the same drop chance for all the champions. I only saw reports of this bug with the best champions.

GBus94782

The problem from alot of the communtiy posts is there are 2 groups of people
1. Those that opened and got a bad champ and are trying to claim that they had no chance at pulling a good champ. Which i dont think is what happened or the problem being investigated. Thats just what they pulled.
2. Those like me and others who posted at the start of this thread, in which the spinner stopped on a champ and got an error appear, then once reopenning got a different champ. Which is the issue being looked at.

and frankly people that fall in the first catagory are slowing it down and jeopordising potential compensation from those truly affected due to trying to avoid a bad pull which just happens sometime.

If it does compromise that would be devistating as it takes a crazy amount of time to earn those 15k shards.

LilMaddogHT

GBus94782 wrote: »

The problem is there are 2 groups of people
1. Those that opened and got a bad champ and are tryig to claim that they had no chance at pulling a good champ. Which i dont think is what happened or the problem being investigated. Thats just what they pulled.
2. Those like me and others who posted at the start of this thread, in which the spinner stopped on a champ and got an error appear, then once reopenning got a different champ. Which is the issue being looked at.

and frankly people that fall in the first catagory are slowing it down and jeopordising potential compensation from those truly affected due to trying to avoid a bad pull which just happens sometime.

Or

3. People like me who spun and didn't tap waiting for it to spin out and auto-select. I posted the full video earlier in thread - at the time when it auto-selects and starts to stop I got the error and my crystal was going to keep spinning indefinitely. I closed out and re-spun and it stopped on JF.

I don't know what is a justifiable solution because we don't even know what the problem was with the crystal. Was I going to land on IMIW and it bugged out, in my case I don't know. JF pull stinks really bad (like a rotten-egg stinky fart) but did I get a fair shot at the feature 6* pull? It seems not.

GBus94782

LilMaddogHT wrote: »

Or

3. People like me who spun and didn't tap waiting for it to spin out and auto-select. I posted the full video earlier in thread - at the time when it auto-selects and starts to stop I got the error and my crystal was going to keep spinning indefinitely. I closed out and re-spun and it stopped on JF.

I don't know what is a justifiable solution because we don't even know what the problem was with the crystal. Was I going to land on IMIW and it bugged out, in my case I don't know. JF pull stinks really bad (like a rotten-egg stinky fart) but did I get a fair shot at the feature 6* pull? It seems not.

Edit: fixed quote issue

Yeah true, it’s about finding the error and helping those that had the error occur. I know how you feel, if you read my first post mine stopped on imiw got the error then tried again and got loki. So I feel your pain on the bad pull. But the fact it stopped on such a good champ and screwed me, followed by such a bad one makes me truely annoyed. Took 5 months to get that crystal.
If I opened it and just got loki I understand I have to live with bad pulls. But initially it didn’t which is the probs.
I know I’m just talking in circles but it’s a big hit me and a lot of others have taken

GBus94782

Hopefully we get some kind of response today

Kabam Miike

Hey everybody,

Thanks for your patience. We've just posted regarding this issue here: http://forums.playcontestofchampions.com/en/discussion/75907/regarding-june-19th-6-star-featured-hero-crystal

Beatlerao

Now that's a good answer! Clearly they listened and are trying to make everyone happy.

GBus94782

Kabam Miike wrote: »

Hey everybody,

Thanks for your patience. We've just posted regarding this issue here: http://forums.playcontestofchampions.com/en/discussion/75907/regarding-june-19th-6-star-featured-hero-crystal

It says to submit a ticket if you encountered the error. I have already done this yesterday when the error occurred. Will I need to submit another ticket?

Beatlerao

i would just in case.

Skinnyfit

Really stupid question...how do i submit a ticket?

Beatlerao

Go to support tab in settings menu and it will direct you to the site.

Skinnyfit

Beatlerao wrote: »

Go to support tab in settings menu and it will direct you to the site.

Thank you

Beatlerao

GBus just thought about it. You would have to submit a new ticket since they said it is a choice if you want a new crystal so they are not automatically going to take away the character you received unless you ask.

GBus94782

@Kabam Miike when do you think we can expect the refunded crystal?
Edit: also will it be a full crystal or 15k shards refunded?

Kabam Miike

GBus94782 wrote: »

Kabam Miike wrote: »

Hey everybody,

Thanks for your patience. We've just posted regarding this issue here: http://forums.playcontestofchampions.com/en/discussion/75907/regarding-june-19th-6-star-featured-hero-crystal

It says to submit a ticket if you encountered the error. I have already done this yesterday when the error occurred. Will I need to submit another ticket?

@Beatlerao is correct. Please submit a new ticket, and let the team know that you would like to exercise this option.

CoatHang3r

@Kabam Miike How will recovering a champion impact champions who have been placed on defense in aw?

GBus94782

@Kabam Miike little worried that when the champ is removed it’ll take the whole champ not just the dupe I got. Will I still keep the unawakened version?
Also how long will it take? and will it be a full crystal or 15k shards refunded?
Thanks for fixing the issue also, no offence but you guys have a shaky past with some issues lol, this goes a long way in our eyes. Thanks.

unknown

This content has been removed.

Camaro

@Kabam Miike thanks for the information. If we have already used gold and iso to rank the champion we are requesting be removed, will this be refunded?

Icecold2099

correborre wrote: »

Everyone who spun a crystal before it got taken down should be getting 15k shards back and the champ they got removed, if any one have used any resources to level or rank said champion up they should get it reinbursed. It kind of takes the piss, i ended up with a Karnak instead...

Disagree.

What about the people that respun and got Corvus, or Sabretooth? Should they lose their champ because somebody else respun and got jane foster? No.

It does suck for the people that feel like they got jobbed, but you can't take every champ away and have everybody respin.

They best thing to do is give compensation. 5000 6* shards would be ideal, but probably only 1000 at most if anything. What if you got the error when you were going to get deadpool xforce and ended up with YJ the next time? Does that deserve compensation ? Na...

What happens when you respun got YJ and get your shards back, lose YJ, spin again and get jane foster, or DP x force? Would you be happy? Na, probably be on here yelling at kabam for rigging your spin. Lol

Note: when I say "you" i don't mean anybody specific, just the generalized term.

Icecold2099

Kabam Miike wrote: »

Hey everybody,

Thanks for your patience. We've just posted regarding this issue here: http://forums.playcontestofchampions.com/en/discussion/75907/regarding-june-19th-6-star-featured-hero-crystal

This is perfect fix for this issue...

Hats off to kabam on this one. Everybody affected has the CHOICE to go again.

Scottiev923

It would save Kabam lots of time and just give everyone 15k 6* shards.

DoctorJ

I am also recieiving the same canned reply as yesterday. Not very promising.

Kabam Lyra

Reminder, if you do contact support about this issue please be patient when waiting for a reply as the team works through the issue. Also, we aren't going to be able to address individual situations or answer questions about your accounts on the forums. And please do not post any private correspondence with support, as that is against the forum rules. Thanks for your patience and understanding!

GBus94782

Could we get a rough estimate at least. Are we talking hours, days or weeks for the refunded crystal?

Kabam Miike

DoctorJ wrote: »

I am also recieiving the same canned reply as yesterday. Not very promising.

When did you send in that ticket? Was it following this announcement?