5* shards

Kp3003Kp3003 Member Posts: 3
in Bugs and Known Issues
Before the beginning of this week’s Aq, I’d approximately 12k 5* shards but after the update and Aq and Aw announcement with it, you guys just snatched all of my 5* crystal shards and 2 4* crystals too. I’d earned them with hard work and I request you all to look into your servers from last 7 days to see where the mistake happened and repay me my 5* 12k shards and 2 four star crystals. Also look if anything else went missing. My game id is Kunal0393 and I’m a regular user past 1 year, Enjoying the game so far but such a mistake is unacceptable, please look into the matter and see what can be done and also if you can pay a little extra for this created mess as I was troubled. Hoping to hear a positive response and getting back what I earned. Please repay me all Thank you

Comments

  • Zachchuck88Zachchuck88 Member Posts: 33
    I would recommend writing a ticket through In app support
  • Born_warriorBorn_warrior Member Posts: 7
    @Kp3003 this is ridiculous. People are losing shards,arena time and quests just to these servers. The game is going downhill instead of uphill. There is a patch coming up soon. Hopefully they fixed this soon enough.
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    Kp3003 wrote: »
    Before the beginning of this week’s Aq, I’d approximately 12k 5* shards but after the update and Aq and Aw announcement with it, you guys just snatched all of my 5* crystal shards and 2 4* crystals too. I’d earned them with hard work and I request you all to look into your servers from last 7 days to see where the mistake happened and repay me my 5* 12k shards and 2 four star crystals. Also look if anything else went missing. My game id is Kunal0393 and I’m a regular user past 1 year, Enjoying the game so far but such a mistake is unacceptable, please look into the matter and see what can be done and also if you can pay a little extra for this created mess as I was troubled. Hoping to hear a positive response and getting back what I earned. Please repay me all Thank you

    Hi!

    We can't look at your account to verify items in your inventory through the forums. But if you reach out to support, they can investigate the issue for you. Contact them by going to the gear icon in game and clicking "Support" under the Account header.
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