Plenty of summoners in China lost connection for one day already

BassanioBassanio Member Posts: 162 ★
in Bugs and Known Issues
Plenty of summoners in China lost connection for one day already. They tried to reinstalled App, used VPN, witched 4G and Wifi. By all means
, all failed for one day.. Even filed a ticket, didn't get any help...


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Please don't ignore this serious issue....
@Kabam Miike @Kabam Vydious

Comments

  • ShadPrinceShadPrince Member Posts: 842 ★★★
    I've managed to log on this whole day, and I'm in China
    Usually VPN makes it harder to connect for me, but I've been on a lot today
  • mydnightmydnight Member Posts: 671 ★★★
    Yes, this has happened to me today. I'm trying to reinstall now.
  • Player678Player678 Member Posts: 7
    Funny thing is some can login some can’t,even a new device and a new install.WHAT A MESS!
  • mydnightmydnight Member Posts: 671 ★★★
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    I'd sure like an acknowledgement of this problem. We're on AW attack now and I can't get in to do anytime with my better device. Only can play on an old iPad that can barely run the game as is.
  • BassanioBassanio Member Posts: 162 ★
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  • BassanioBassanio Member Posts: 162 ★
    @Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Zibiit @Kabam Ahab
  • Esketit420Esketit420 Member Posts: 58 ★
    @Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Zibiit @Kabam Ahab @Ad0ra_
    Help please!’ My alliance is currently in a war and I can’t do anything. Also if I can’t get 9k points in SA I’ll get kicked. At least give us an update please
  • Player678Player678 Member Posts: 7
    After ten hours login failure,I had to try a new install and here’s new error.WELL DONE KABAM!fietcjunauss.jpeg
  • UnknownUnknown
    This content has been removed.
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    Hi all!

    We've passed along the information provided here for investigation. If you are still experiencing the issue and have any more details to share, please let us know. Thanks!
  • Esketit420Esketit420 Member Posts: 58 ★
    Thanks for the update @kabam Lyra
  • BassanioBassanio Member Posts: 162 ★
    @Kabam Lyra

    More and more summoners get into this trouble.
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    Hello,

    Specifically for players in China who were seeing the "Unknown Error" message, we have found the source of the error and it should be resolved. If you continue to have this issue, please let us know.
  • BassanioBassanio Member Posts: 162 ★
    @Kabam Lyra Thanks for your help.
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