Transparency?

Mitziboi · August 2018

Why all the secrecy around compensations?

When there are questions about whether or not alliance appreciation is also doubling as this months compensation, it seems we get ambiguous responses at best. Why is it a secret? Everyone knows about the disastrous month we’ve had in terms of gameplay.

If Kabam is pulling back on compensation, that’s cool, why not just say that?

On that note, why not just tell us what’s going on with the servers and when we can expect some sort of fix. Not asking for an exact moment, but a general idea would be nice.

Demonzfyre · August 2018

What are you talking about? Miike came out and said dont expect any huge mega comp packages.
They cant say anything about the servers because its not their servers. If they comment on issues, they could be in breach of contract.

Mitziboi · August 2018

Where did he say that? I must’ve missed it.

Demonzfyre · August 2018

Mitziboi wrote: »

Where did he say that? I must’ve missed it.

Early on. Use the search bar. Theres only been like 100 compensation threads on the matter.

silverseraph · August 2018

"passin the bucket!" as ol' granddad used to say

[Deleted User] · August 2018

Hey OP, Demonzfyre already pointed out that Miike worked to set expectations surrounding compensation. Compensation is always a tricky subject and we have certainly seen a lot of feedback on this topic this time around. We aren't trying to be secretive in any way. We don't have plans to change compensation but we have been actively discussing the feedback on it. While there is no doubt we are seeing frustration surrounding what has been granted, this recent Summoner Appreciation has seen the most in-game items and compensation since 12.0. (August Calendar has a T4CC and T2A added, Gwenpool event has a 5-star Cinematic crystal with low difficulty, a selectable gift and 7h SA crystals that are much improved from the previous one on top of all the other things) There have been issues recently that we needed and wanted to correct, but nothing nearly on the same scale as 12.0. We've seen a lot of people forget that some of these issues only impacted one specific portion of the player base.

Regarding servers as a whole, sometimes they go down and it's frustrating as all get out for EVERYONE involved (including us. People seem to forget we HATE it when the servers go down. For realz!) but that also doesn't always mean they are 'broken'. Server stability is a complex thing, and any number of things can be the cause of downtime. It always sucks when it happens, and our team always works hard to get things back up and running as soon as possible.

At the end of the day, we are working to improve upon things that cause our playerbase frustration, because a lot of the feedback we've received is valid. The recent player consultation surrounding our latest AQ announcement is just one of the ways we have recently been working on to improve our processes!

Transparency?

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