Triple Charged for an Odin

Cael_EnixCael_Enix Member Posts: 27
in Bugs and Known Issues
Good Evening,

Long time player and seasoned veteran here. I bought an Odin tonight and received my normal email for confirmation but the price was 3x larger than normal.

I did not receive 3x the unit’s and am wondering who do I call to fix how a $100 purchase is now $300?

I have all the purchase information just never have been tripled charged before.

Thanks.

Comments

  • Samspade23Samspade23 Member Posts: 549 ★★
    Put in a fix it ticket with Kabam customer support. They've always helped me when they charged me incorrectly or I didn't get my stuff. Pretty quick too.
  • BirdReynoldsBirdReynolds Member Posts: 527 ★★★
    Create a support ticket, failing that, contact iTunes/google play support, they should fix it. The charge is likely still pending so your bank likely won’t be able to do anything. @Cael_Enix
  • Cael_EnixCael_Enix Member Posts: 27
    Samspade23 wrote: »
    Put in a fix it ticket with Kabam customer support. They've always helped me when they charged me incorrectly or I didn't get my stuff. Pretty quick too.

    Thank you, I have submitted a ticket to Kabam
    BirdReynolds wrote: »
    Create a support ticket, failing that, contact iTunes/google play support, they should fix it. The charge is likely still pending so your bank likely won’t be able to do anything. @Cael_Enix

    Thank you, I have submitted a ticket to Kabam
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    Hi Cael_Enix,

    I see you've already submitted a support ticket, which is good. Please keep in mind that we can't help with purchasing issues on the forums, so if you ever have questions about purchases please reach out directly to support first. Thanks!
This discussion has been closed.